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jchhenderson
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Message 1 of 8

Dial tone but no broadband on additional socket

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Hi braintrust.

I have been reading up on this (ob this forum) and think I understand the answer to my own question, but wanted to double check before I do anything as the threads I have been reading are archived.

I have a BT master socket.  Both the phone and broadband works fine.

However, I want to move my router to an additional socket (is that the right terminology?) to place the router in the middle of my his for better WIFI coverage.

I tried plugging the router into the additional socket (with a filter) but no joy although the phone line worked fine.

I have read, that for the additional socket to work for broadband, I must remove the faceplate from my master socket and, if I want to keep my phone there, plug it into the socket behind (with a filter).

Is this correct?

I know I could just try, but I don't want to touch the master socket without knowing this is the right solution.

...I find this a little confusing as I thought the additional sockets were wired into the removable faceplate,  so removing it would actually disconnect the additional sockets.

Any help appreciated.

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imjolly
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Message 2 of 8

Re: Dial tone but no broadband on additional socket

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which socket do you have

Keith_Beddoe_0-1577035081757.jpegMaster socket types.jpeg



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licquorice
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Message 3 of 8

Re: Dial tone but no broadband on additional socket

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@jchhenderson wrote:

I have read, that for the additional socket to work for broadband, I must remove the faceplate from my master socket and, if I want to keep my phone there, plug it into the socket behind (with a filter).

No idea where you read that nonsense.

Is this correct?

No

...I find this a little confusing as I thought the additional sockets were wired into the removable faceplate,  so removing it would actually disconnect the additional sockets.

Correct

Any help appreciated.



If you have a filtered master socket, i.e one that has separate sockets for phone and broadband, broadband won't work at the extension socket. In order for it to do so, you will need to rewire the master socket. Disconnect the 2 wires in 2&5 of the faceplate and connect them to the data extension terminals on the backplate. You will then need to use a filter at the extension socket.

jchhenderson
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Message 4 of 8

Re: Dial tone but no broadband on additional socket

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I have the 6th picture.

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licquorice
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Message 5 of 8

Re: Dial tone but no broadband on additional socket

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Then see solution in message 3.

jchhenderson
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Message 6 of 8

Re: Dial tone but no broadband on additional socket

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thanks!

Am I allowed to make this change (doesn't BT own that socket and its connections etc)?

 

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licquorice
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Message 7 of 8

Re: Dial tone but no broadband on additional socket

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Yes, that is internal wiring and is your responsibility. It is just the incoming feed you are not supposed to tinker with.

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jchhenderson
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Message 8 of 8

Re: Dial tone but no broadband on additional socket

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cheers!
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