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George16
Beginner
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Message 1 of 7

Disconnections not get resolved, What can i do now?

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Hey, i got bt broadband around 7/8 months ago. Since day 1 i have had constant disconnections with about 6 engineer visits doing guess work and 3 hubs. About a month ago i rang up and spoke to a man and he did something different over the phone to all the others i had spoken to, am not sure what he did but i noticed my sync speed dropped by about 1/3. After that i had no disconnection for about 8 days, then it started again. i noticed my sync speeds climbing back up but it seemed with each climb the disconnections got more frequent and now im back where i started. I have been on the phone again and they have ran tests ect and they said they cant see no fault and cant do anything. What can i do now? I am paying for this.

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Distinguished Sage
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Message 2 of 7

Re: Disconnections not get resolved, What can i do now?

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Seems like you need your noise margin at a higher level to prevent drop outs. I'm not sure if it can be fully fixed at a higher level or if it gets set and then gradually reduces with like stabilty.

In theory, DLM should keep your line at a point where it's stable but that doesn't seem to be the case hereZ
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George16
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Message 3 of 7

Re: Disconnections not get resolved, What can i do now?

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Can i get margins ect changed? Sorry im a noob at all this 🙂

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Disconnections not get resolved, What can i do now?

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can you post stats from your hub please



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George16
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Message 5 of 7

Re: Disconnections not get resolved, What can i do now?

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Disconnections not get resolved, What can i do now?

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if you have had all these engineer visits and still can't stop the disconenctions even in test socket then maybe mods can increase your noise margin to 9db and see if that solves the problem  it will reduce your conenction speed  unfortunately the DLM will eventually reduce your noise margin back to normal 6db   mods will post here  



contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 2/3 working days either by phone or email



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Moderator
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Message 7 of 7

Re: Disconnections not get resolved, What can i do now?

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@George16 Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username .

Thanks

Neil

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