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warrenshaw22
Aspiring Expert
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Message 61 of 107

Re: Dlm reset ease

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Never mind, found it there 😊
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warrenshaw22
Aspiring Expert
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Message 62 of 107

Re: Dlm reset ease

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Is it possible a mod could pick this up for a reset? Thanks
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Moderator
Moderator
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Message 63 of 107

Re: Dlm reset ease

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Hey @warrenshaw22,

As you recently spoke with @NeilO about this I've sent him a message asking that he picks this up over the weekend for you when he's in Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
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Distinguished Sage
Distinguished Sage
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Message 64 of 107

Re: Dlm reset ease

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Surely a straightforward reset is pointless as has been done a few times with the same result - it does not last - hence why a solved marker on this thread was removed



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warrenshaw22
Aspiring Expert
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Message 65 of 107

Re: Dlm reset ease

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That's great, thanks a lot, most appreciated 👍😊
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warrenshaw22
Aspiring Expert
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Message 66 of 107

Re: Dlm reset ease

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Well, think I have finally found the problem! Appears it has been a faulty vdsl faceplate!
The connection had been up for a week in the test socket, so thought I'd try a reset, no difference I'm afraid.
Then I just plugged the faceplate back in and went to connect and no signal! Back into test socket and hey presto, working again.
Have now fitted brand new faceplate and disconnected phone extension wiring while I was there, now all working via the faceplate.
Hopefully this has been the problem. It must have been on the way out for a while.
Hopefully this will be the last and final reset and problems will hopefully all be resolved! 😊
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Distinguished Sage
Distinguished Sage
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Message 67 of 107

Re: Dlm reset ease

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Sounds promising and maybe the change and stable connection and connection will get back to where it used to be and it can handle the 3db noise margin



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warrenshaw22
Aspiring Expert
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Message 68 of 107

Re: Dlm reset ease

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Hopefully it's sorted.
Never dawned on me because there was no noise on the line and the phone part is working fine, just the vdsl section which seems bad, must have been going for a while then just stopped working, which was ideal because then I knew the problem 👍
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warrenshaw22
Aspiring Expert
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Message 69 of 107

Re: Dlm reset ease

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Just unmarked that as solution as my speed is still stuck down, even though snr is 6 still won't sync higher, but hopefully have found the root cause of the problem

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Distinguished Sage
Distinguished Sage
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Message 70 of 107

Re: Dlm reset ease

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If you have now got more stability and hopefully cut out the line noise which was stopping DLM taking action then like before noise margin will go down to 3db with increase in speed and will stay there 



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