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minusdot
Recognised Expert
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Message 1 of 11

Do I have to reset my HH2 to get rid of BT Fon?!

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Over a week ago I opted out of BT Fon. My hub's been on constantly since, yet my HH's status page still shows BT Fon as active and I can see BTOpenZone and BTFon in my available networks list. 😞

 

I've restarted the hub, but it's still there. Do I have to do a reset to get rid of it? And if so, I hope a Settings Only reset will suffice, I don't want to mess up my Hub Phones.

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gavaskarss
Aspiring Contributor
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Message 2 of 11

Re: Do I have to reset my HH2 to get rid of BT Fon?!

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Hi Minusdot,

 

To get rid of the BT FON Network,please login to www.bt.com/btfon and then select check status and opt out of BT Fon network.You will need your BT username and Password

 

After opting out of BT Fon it will suggest you not to turn off the router for 48 hours

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Distinguished Sage
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Message 3 of 11

Re: Do I have to reset my HH2 to get rid of BT Fon?!

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normally a factory reset clears it
minusdot
Recognised Expert
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Message 4 of 11

Re: Do I have to reset my HH2 to get rid of BT Fon?!

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A settings only reset did the trick. I had to configure the hub to get BBTalk to work again, but at least I didn't need to repair the phones or lose my shared contacts.

 

Odd that it didn't just unsubscribe itself though. I guess BT Fon really don't like to lose customers! 😉

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hamish72
Recognised Expert
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Message 5 of 11

Re: Do I have to reset my HH2 to get rid of BT Fon?!

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It don't like to get new ones either I subscribed but the hub refuses to acknowledge the fact

 

Its shown as active in the sign up site and works just the hub don't wish to know 

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Just cause Im paranoid dont mean they are not out to get me





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minusdot
Recognised Expert
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Message 6 of 11

Re: Do I have to reset my HH2 to get rid of BT Fon?!

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BT Fon is now active again on my HH2! 😞 I've checked my status and I'm still correctly shown as opted out.

 

Ideas anyone? Would contacting THD help?

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Community Manager
Community Manager
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Message 7 of 11

Re: Do I have to reset my HH2 to get rid of BT Fon?!

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Hi Minusdot,

 

Its odd that your hub has started transmitting the Fon and Openzone SSID after you have opted out of Fon.  I can look into this for you.

 

Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details and the link to this thread.

 

Cheers

Sean

Community ManagerSeanD
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minusdot
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Message 8 of 11

Re: Do I have to reset my HH2 to get rid of BT Fon?!

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I've unmarked this thread as solved.

 

I've now followed DS's advice and emailed btfonenquiry@bt.com. Fingers crossed they can disable this unwanted service.

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Distinguished Guru
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Message 9 of 11

Re: Do I have to reset my HH2 to get rid of BT Fon?!

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Hi minusdot

 

In reply to your subject heading, no you don't have to reset your hub (and imho, you shouldn't have to!)

 

I'll keep an eye out for the "Yipee, no more Fon!" post on this thread:smileywink:

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minusdot
Recognised Expert
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Message 10 of 11

Re: Do I have to reset my HH2 to get rid of BT Fon?!

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Yipee, no more Fon! 🙂