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dthomsonit
Newbie
529 Views
Message 1 of 8

Downstream/Upstream Rate Very Very Poor

Hi BT Community

Our stream rates have dropped drastically. Seems to have happened after BT did a line reset. Also we have been using a Netgear ADSL Linksys CISCO Router with absolutely no problems. We informed BT that our BTHomeHub 4a is not working anymore ,fixed green light if death.They are sending us out a BTHomeHub 5. She indicated while this was being processed we would not be able to do wireless hotspots, has a change to our line been made for the BTHOMEHUB 5, causing the slow stream readings as below. How do I supply further details of my line, saw in terms and conditions not to put personal details in, regards David

Status: Up
Downstream Rate: 239 Kbps
Upstream Rate: 994 Kbps
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7 REPLIES 7
Distinguished Sage
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Message 2 of 8

Re: Downstream/Upstream Rate Very Very Poor

you can post your router stats with no problems the personal details refer to account numbers phone numbers email addresses etc.
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dthomsonit
Newbie
517 Views
Message 3 of 8

Re: Downstream/Upstream Rate Very Very Poor

John46, Hi, Thanks for your prompt reply, have no router stats to hand at the moment, just what I pasted above
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dthomsonit
Newbie
515 Views
Message 4 of 8

Re: Downstream/Upstream Rate Very Very Poor

Cannot stream any kind of content from Amazon, Microsoft Movies etc , painful 😞
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XRaySpeX
Recognised Expert
507 Views
Message 5 of 8

Re: Downstream/Upstream Rate Very Very Poor

Please post your full router stats. Full router stats are key to any speed & connection issues.

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dthomsonit
Newbie
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Message 6 of 8

Re: Downstream/Upstream Rate Very Very Poor

Not using a BT Router and the logging I have switched on , on the Linksys Netgear CISCO is not logging anything yet
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XRaySpeX
Recognised Expert
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Message 7 of 8

Re: Downstream/Upstream Rate Very Very Poor

Stats from any router will do. They're all much the same. It's not the logs but something like Connection Status, I seem to remember Netgears calling it. It'll have the word "Attenuation" in it.

 

What is this router you are using? Is it 1 device? Not aware of a Linksys/Netgear/CISCO hybrid.

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dthomsonit
Newbie
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Message 8 of 8

Re: Downstream/Upstream Rate Very Very Poor

Hi Support, spoke to BT Customer Broadband chat, line check has been done and the problem seems to be at the exchange, has been referred to the Network Fault Specialist Team, thanks for all of your prompt responses, David
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