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Mazz71
Aspiring Contributor
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Message 1 of 10

Drop in broadband speed - BT Hub 1.5

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I recently noticed a drop in my broadband speed. Speed is 5-6meg to my premises, but only .5 to 1.5meg from the BT Hub 1.5. I've normally connect via wifi, so I connected my PC directly to the hub via the ethernet (PC was upstairs and I set it up downstairs next to the hub). The was no increase in speed.

I've spoken to the tech team (via chat) and I have been told that my exchange has been updated, and my "old" BT Hub cannot cope with the new signal.

I've been told that a "new" hub would solve the problem. Is this the case?

 

I need to have this confirmed before I pay for a new hub (hub3 or 4, I suppose).

 

Please help Smiley Frustrated

 

Thanks

Mazz71

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Drop in broadband speed - BT Hub 1.5

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The hh1.5 should work with the exchange if upgraded to adsl2. Post the adsl stats from your router enter 192.168.1.254 into your browser


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Mazz71
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Message 3 of 10

Re: Drop in broadband speed - BT Hub 1.5

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Hi

Thanks for the reply.

 

Post my stats? Which page are you refering to on the hub page?

 

Mazz

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Drop in broadband speed - BT Hub 1.5

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I don't use a hub anymore but they used to be in advanced and then adsl. If you look at a few other posts you will see the stats required


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Mazz71
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Message 5 of 10

Re: Drop in broadband speed - BT Hub 1.5

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Thanks.

 

I'm lost 😞

 

But thanks for the help

 

Mazz

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Distinguished Sage
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Message 6 of 10

Re: Drop in broadband speed - BT Hub 1.5

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Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Sage
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Message 7 of 10

Re: Drop in broadband speed - BT Hub 1.5

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this link shows you the adsl stats you need
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Mazz71
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Message 8 of 10

Re: Drop in broadband speed - BT Hub 1.5

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Thanks again for the help, but I'm unable to find the correct screen.

 

The help screen refers to the hub 1,2 and 3 but not 1.5

 

I'm not very good at this, am i? 😞

 

Mazz

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Distinguished Sage
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Message 9 of 10

Re: Drop in broadband speed - BT Hub 1.5

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the hub 1 details apply to your hub as well
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Mazz71
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Message 10 of 10

Re: Drop in broadband speed - BT Hub 1.5

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Thanks for the help anyway. Im not able to find the correct page, but I again thank you. I'll speak to the BT tech team on Monday

 

Mazz

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