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Archie1971
Aspiring Contributor
322 Views
Message 1 of 4

EO Line - new build

Ok here goes... i moved into our new house 4 year ago - At the time BT connected me to an EO line. I live on a second phase of 3. The exchange (Aberconnwy) is literly a sones thow away dow the road.  I get decent broadband downloads but am looking to upgrade to fibre. In the last 18 months a new cabinet (33) has apeared at the entrance of the estate. I thought this could be a solution to our EO problem.  The first phase is connected to this cabinet and approx the first 5/6 houses on the second phase where i live the res of the estate is still showing as EO line. Now the thrid and final stage of the esate has recently (last Novemmber ) been given un upgrade to FTTP.  The new fibre cabel goes right past my house ( i saw/talked to the engineers installing it).  Now i can't get access to this and no one can give me an answer if the new cabinet is available to me.  The database still shows us (and the rest of the 2nd phase as EO). MY quesiton is could this be an admin issue as the solution (connecting us to the new cab for FTTC) seems the most logical step. Anyone here an enineer in the Aberconwy/Llandudno Junction area as I can't get any answers from BT/OR. thanks

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3 REPLIES
Archie1971
Aspiring Contributor
205 Views
Message 2 of 4

Re: EO Line - new build

Posted this up in May - dissappointed that ive had no respsonse.  Im still trying to sort this out.... any suggestions would be very helpful.

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-Richie-
Expert
194 Views
Message 3 of 4

Re: EO Line - new build

Ring BT and ask to speak with the FTTP team, they'll have more experience with fibre to the property orders so you'll get an accurate answer, if you feel the information that BT see from Openreach is wrong, you can also request an ORDI raised as it does happen that the Openreach database has inaccurate info.

Distinguished Sage
Distinguished Sage
161 Views
Message 4 of 4

Re: EO Line - new build

You continued this here https://community.bt.com/t5/BT-Fibre-broadband/FTTP-not-available-cable-passes-my-house/m-p/1893050

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.