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Staab
Beginner
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Message 1 of 10

EXTREMELY SLOW BROADBAND!

I have made a thread before about the appalling speeds of BT Internet, but the speed increased so I left it, but now it has became worse than ever!, I tried to take a speedtest on BT's Site, but my connection was so slow that I couldn't even take a speedtest, I managed to do it on speedtest.btwholesale.com, and the speeds read "0.22 downsteam and 0.36 Upstream" I am Discusted why my speeds are like this, I have contacted BT And they claimed I had a Fault in my broadband, They said to get an Engineer out but I just can't afford to pay £99 with all the stuff that I am paying now, and worse of all, I have a fault in my phone line, something needs to be done about these HORRIFIC SPEEDS. I am not happy, ever since the day BT Broadband got set up in my home, i have been discusted, and yes, I am using an Ethernet cable, I have tried so many things to speed it up, everytime I restart my HH3, It just gets slower and slower, I just want something to be done about these speeds, and someone to give me any tips. 

Line state:Connected
Connection time:0 days, 00:50:09
Downstream:384 Kbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:Unknown or no mode configured
Latency type:Interleaved
Noise margin (Down/Up):14.2 dB / 17.0 dB
Line attenuation (Down/Up):53.8 dB / 31.5 dB
Output power (Down/Up):16.1 dBm / 12.5 dBm
FEC Events (Down/Up):3 / 0
CRC Events (Down/Up):0 / 0
 

 

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Distinguished Sage
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Message 2 of 10

Re: EXTREMELY SLOW BROADBAND!

Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Sage
Distinguished Sage
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Message 3 of 10

Re: EXTREMELY SLOW BROADBAND!

Did you connect to the test socket as i suggested in your previous post? Did you remove the bellwire in the master and all your extension sockets as i suggested before


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Staab
Beginner
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Message 4 of 10

Re: EXTREMELY SLOW BROADBAND!

Yes, I have tried my test socket and bellwire? what Is that may I ask?
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Distinguished Sage
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Message 5 of 10

Re: EXTREMELY SLOW BROADBAND!

this link should explain about the bell wire http://www.filesaveas.com/jarviser/bellwirenutshell.html
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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: EXTREMELY SLOW BROADBAND!

When you opened the test socket i suggested you remove the bellwire on terminal 3 in master and all extension sockets as this an cause noise problems. Are you connected to test socket now?


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Staab
Beginner
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Message 7 of 10

Re: EXTREMELY SLOW BROADBAND!

When I open the socket there are no wires attached to the plastic, the face just comes right off. have the bellwire already been removed?
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Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: EXTREMELY SLOW BROADBAND!

Thought your previous posts in old thread said you had extension sockets so where are these Connected if not to master?

think I am connected to the master socked.
And I have another socket in my house up stairs.


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Staab
Beginner
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Message 9 of 10

Re: EXTREMELY SLOW BROADBAND!

I don't know, I am 16 years old and the bill payer (my mother) told me to write on the forums, I am confused with all this stuff, I just want to know why I have these ridicules slow speeds.

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: EXTREMELY SLOW BROADBAND!

The master socket is the first socket in your where the t wires enter from outside. Other sockets are extensions. Are you connected to master? Does the bottom half of master detach?

Without information from you it is difficult to help


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