I had infinity installed on 16th February. It was slow from the off (4-12Mbits when my IP profile is 38Mbits). I called straight away as I knew it was nothing to do with a '10 Day settling period'. Engineers were sent out to my exchange and I was told changes had been made. No difference. I called BT again and engineers were sent to exchange a second time, was told changes were made, but nothing.
Another call to BT resulted in a house visit by an engineer. He said he was able to get near 40Mbits directly from the VDSL Openreach Router. He told me he had made the necessary changes I should be good to go in a couple of days. I was not!
This was my latest Speed Tester result and would be at the high end of what I would get.
I am using wired via 200Mbps Homeplugs (slower than just wire, but should still be ok for Infinity!). Home Hub 2 Infinity and all my wireless devices are 'N' 5.0Ghz.
However, test are carried out using a top end Lenovo laptop wired directly into the hub.
I am at the end of my tether with this! I ran a namebench test and it had the following results:
So in addition to all of the above concerns, does anyone know if Infinity should be using a particular DNS Server? What is this BT 30GB DNS Server that is claimed can give me 83.2% faster results? I know I can't change this, but should BT be doing something with this?
Another call to BT. They claim they are going to increase the capacity on my line?! So will see how that goes tonight.
So the moral of this story is be patient. However, I can't help but think my line capacity should have been increased to begin with.