you should just report a fault to customer services or have you already tried that
contacting mods is by invite only - PM will not work
Thanks for info re the mods. I have not reported this fault personally, as it was reported by one of my neighbours.
I think, as you say, it would probably be worthwhile starting a new ticket, but I was at my neighbour's house during some of the BT engineer visits, and understand the pain that he went through!
I think you need to report the fault and see if Openreach can solve the rein problem. If after getting engineer visit and still no progress then mods may help
see if mods can help or suggest something else they will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Thanks for your post.
I am sorry that this isn't sorted yet. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch to help.
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Did this get resolved? I am a BT customer.
it was very stressful reading this as we’ve had the exact same issue - internet problems since March - daily - it’s off more than on these days.
No faults on line, 4 different routers having the same issues.
10 engineers out, more than half have suggested REIN but none have had the right equipment and we’re going round in circles with them - I just want it tested so we can either eliminate or pursue.
Ive taken 10 days of A/L to accommodate for visits that have done the same routine checks and moved us no further forward, suggesting the same things yet nothing is escalated and no visits are being tied together - it’s like they get treated separately or something, and there’s no accountability between ISPs or Open Reach - they just blame each other!
ive got an 11th engineer coming out Monday of which I have to taken unpaid leave on - it’s making my work punctuality look shocking! Almost every week I’m taking time off and last minute as well!
How is can I raise a request for REIN investigation that will get followed up properly?