Hi can anyone help with info of how to get my exchange only line changed? There is a fibre cabinet just down the road and my next door neighbour has fibre but bt installed a eo line when I ordered fibre and now they won't do anything to change things. I can only less than 2mb. I have gone to fastershire but no joy 😞
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Can't quite see how it's nothing to do with bt as there was no phone line when I moved in and bt said fibre was available on the order but ended up with an expensive phone line I didn't really need to get a pathetic less than 2mb broadband!
OK I get that but as a customer I have no interaction with Openreach and if BT are saying I can order Fibre broadband then I have to assume that this is available. My point re the landline is that I am aware that in order to get broadband you (mostly) need a landline but if I knew I was only going to get 2mb I would have gone down the EE route of broadband via a dongle and saved myself the cost of an unrequired landline.