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knockrioch
Newbie
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Message 1 of 7

Extreme loss in broadband speed

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Hello, 

My broadband speed has dropped to an extremely low speed it has dropped from round about 3mbps to what is now around 0.1 mbps. I have done everything I can on my end to try and resolve this issue, can anybody shed any light on the situation?

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Extreme loss in broadband speed

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welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

test socket.jpg



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knockrioch
Newbie
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Message 3 of 7

Re: Extreme loss in broadband speed

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From the BT wholesale test:

  • Download speedachieved during the test was - 0.08 Mbps For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
  • Additional Information: Your DSL Connection Rate :7.23 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
  • IP Profile for your line is - 0.14 Mbps

    ADSL line status
    Connection Information
    Line stateConnected
    Connection time0 days, 00:47:40
    Downstream7,232 Kbps
    Upstream448 Kbps
     
    ADSL Settings
    VPI/VCI0/38
    TypePPPoA
    ModulationG.992.1 Annex A
    Latency typeInterleaved
    Noise margin (Down/Up)12.1 dB / 25.0 dB
    Line attenuation (Down/Up)26.9 dB / 12.5 dB
    Output power (Down/Up)11.1 dBm / 1.8 dBm
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Distinguished Sage
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Message 4 of 7

Re: Extreme loss in broadband speed

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you have a low IP Profile you need to ensure that your hub remains powered up 24/7 for 3/5 days and it should then rise automatically  if it has not risen  after 5 days post back your hub stats and we can help further 

Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Extreme loss in broadband speed

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can you go back to the stats and show detail then post the errors please.  you connection time is only 47 min is that due to router dropping connection or manual reset?



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knockrioch
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Message 6 of 7

Re: Extreme loss in broadband speed

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It was a manual reset, the problem seems to be resolved IP profile is up to 6 mpbs and the speed test result is 6.33 Mbps. Thanks guys!

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Distinguished Sage
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Message 7 of 7

Re: Extreme loss in broadband speed

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sounds like your IP profile reset automatically just keep an eye on the connection for a few days and post back if you need further help
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