My broadband speed has dropped to an extremely low speed it has dropped from round about 3mbps to what is now around 0.1 mbps. I have done everything I can on my end to try and resolve this issue, can anybody shed any light on the situation?
Solved! Go to Solution.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
From the BT wholesale test:
|ADSL line status|
you have a low IP Profile you need to ensure that your hub remains powered up 24/7 for 3/5 days and it should then rise automatically if it has not risen after 5 days post back your hub stats and we can help further
can you go back to the stats and show detail then post the errors please. you connection time is only 47 min is that due to router dropping connection or manual reset?
It was a manual reset, the problem seems to be resolved IP profile is up to 6 mpbs and the speed test result is 6.33 Mbps. Thanks guys!