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Distinguished Sage
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Message 11 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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as I posted earlier

"If you keep restarting or disconnecting your BT Home hub, then the exchange equipment will see this as a fault condition, and reduce your connection speed, in an attempt to stabilise your line.
You have recently had a fault on your line which has just been fixed.
Sometimes a single interruption to your line can cause this too, especially if it generates a large error burst.
The effect is that you get placed in a low banded speed profile, and you will notice that your downstream margin is high, usually over 15dB.
 
The lower the banded speed profile, the quicker it will recover, but it could take up to a month before the full speed is recovered.
If you want your speed to recover, then these are the steps you need to take.
 
DO NOT restart or disconnect the power to your BT Home Hub.
DO NOT disconnect your BT Home hub from your phone line."

speeds wll increase in steps
 

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Kev2
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Message 12 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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What do you mean by "downstream margin is high, usually over 15db"? The downstream is measured in Kbps not db, mine is currently 287.1Kbps

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Distinguished Sage
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Message 13 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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downstream margin is referring to your noise margin  which is 27.9dB it should be 6 dB

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Kev2
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Message 14 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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Hi so will it go back to 6 automatically?

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Distinguished Sage
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Message 15 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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yes providing the connection is left alone to stabilise
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Kev2
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Message 16 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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what if the connections drops and restarts on it's own? will that affect anything?

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Distinguished Sage
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Message 17 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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yes it is ok providing it is not caused by a line fault the hub will normally drop connection as the noise margin resets until it reaches its default level
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Kev2
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Message 18 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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I was reading a different post by a member called lukej88, he had a very similar problem to ours and I seen that you arranged for one of the forum mods to do a reset for him and he got it resolved, could this be done for us please, thank you. Link to the post I'm regarding: https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/slow-speed/td-p/1679539 

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Distinguished Sage
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Message 19 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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yes the forum mods can arrange a reset however you still need to show a stable connection of your hub stats for a minimum of 5 days before it can be arranged for them to become involved also that poster had a very unstable connection and had difficulty in maintaining a stable connection and he would have never got out of the banding automatically
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Distinguished Sage
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Message 20 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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please repost the stats in 5 days time and if the connection is stable we can then ask the mods to do a manual reset for you
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