as I posted earlier
"If you keep restarting or disconnecting your BT Home hub, then the exchange equipment will see this as a fault condition, and reduce your connection speed, in an attempt to stabilise your line.
You have recently had a fault on your line which has just been fixed.
Sometimes a single interruption to your line can cause this too, especially if it generates a large error burst.
The effect is that you get placed in a low banded speed profile, and you will notice that your downstream margin is high, usually over 15dB.
The lower the banded speed profile, the quicker it will recover, but it could take up to a month before the full speed is recovered.
If you want your speed to recover, then these are the steps you need to take.
DO NOT restart or disconnect the power to your BT Home Hub.
DO NOT disconnect your BT Home hub from your phone line."
speeds wll increase in steps
What do you mean by "downstream margin is high, usually over 15db"? The downstream is measured in Kbps not db, mine is currently 287.1Kbps
downstream margin is referring to your noise margin which is 27.9dB it should be 6 dB
what if the connections drops and restarts on it's own? will that affect anything?
I was reading a different post by a member called lukej88, he had a very similar problem to ours and I seen that you arranged for one of the forum mods to do a reset for him and he got it resolved, could this be done for us please, thank you. Link to the post I'm regarding: https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/slow-speed/td-p/1679539