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Kev2
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Message 21 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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and if the connection isn't stable?

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Distinguished Sage
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Message 22 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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then further investigation is needed first by you checking for line noise and a dial tone and then if there is line noise or a dial tone is missing if those are a problem then you will need an engineer visit to fix
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Kev2
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Message 23 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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okay i'll post a screenshot and let you know how it is in 4 days...

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Distinguished Sage
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Message 24 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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ok that will help
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Kev2
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Message 25 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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Hi John,

 

The hub has just restarted itself after 5 days stable at 08:25 today and the downstream has shot up and the down noise margin is now 15.0 dB. Much, much better than what it's been, infact the highest it's been since it dropped a year ago, thanks a lot John for your valuable advice, wish we knew this before but better late than never. We will now keep the hub switched on all the time.

 

Should we see even more of an increase in speeds over time or are these stats the peak of it's max performance?

 

Thank you very much once again, please see the stats below...

 

stats.PNGspeedtst.PNG

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Distinguished Sage
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Message 26 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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there is still room for a further speed increase as the noise margin drops as it reduces over time you should increase to around a 20 Mbps connection speed shown on your hub stats
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Moderator
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Message 27 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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@Kev2 Thanks for posting back with the update, those stats look much better now and I would recommend you stick to John's advice and not switch the hub off as this is likely to have caused the issues in the first instance.  The speed is well within the limitations of your line according to the wholesale estimate you posted previously but if you keep a stable connection the noise margin may drop even further ideally to 6db and this would help improve your speed.

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Kev2
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Message 28 of 60

Re: Extremely slow adsl broadband been ongoing for 11 months please help!

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it's been at 13.62 Mbps for most of the day until about 5 pm the hub restarted it self several times in a couple of hours and now it's gone down to 3.255 Mbps the upstream has decreased as well, please help. Please see an updated screen shot below:

 

stats2.PNG

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Kev2
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Message 29 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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just restarted it self several times again, now even slower 831.4 Kbps, so does it get worse before it gets better? It was over 13 Mbps this morning.
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Distinguished Sage
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Message 30 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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no you sound like you have a line problem which is going to need the moderators help I will ask them to post their contact link here
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