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Moderator
Moderator
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Message 31 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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Hi @Kev2 and thanks for posting.

 

We'll need to take a closer look at this for you so please send over the details and we'll take it from there. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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Kev2
Contributor
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Message 32 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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Hi @DavidM 

 

Thanks for your reply. May I ask how I contact you and what details you will require?

 

Regards,

 

Kevin

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Distinguished Sage
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Message 33 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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if you open the link in DavidM;s profile it will take you to a contact form to complete the mods then personally own your problem until fully resolved

 

the link looks like this mod contact.JPG

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Distinguished Sage
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Message 34 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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hope that helps you

 

 

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Kev2
Contributor
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Message 35 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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Hi @DavidM 

 

Thanks, details sent. an updated screen shot from this morning, just for the record...

 

stats3.PNG

 

 

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Kev2
Contributor
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Message 36 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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Still waiting for the mods to get back. The hub restarted itself for the millionth time yet again at 7.00 this morning and now even slower, please see update below:

 

stats4.PNG

 

 

 

 

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Distinguished Sage
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Message 37 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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It will take 3/5 working days for the mods to contact you personally once they receive the contact form as they deal with each mail strictly in turn
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Kev2
Contributor
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Message 38 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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This morning, restarted itself again and now gone right back down to what it was in the first place 287 Kbps, even the upstream is slower than what it was, now only 406 Kbps. I know like you say the mods are busy but me and my family heavily rely on a stable and fast connection so this is really not good for us...

stats5.PNG

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Distinguished Sage
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Message 39 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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There is nothing you can do other than wait for the mods it is looking like you may need an Openreach engineer visit as it is looking more like a possible line fault as I have posted the mods deal with every mail strictly in turn also weekends do not count in the waiting time
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Kev2
Contributor
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Message 40 of 60

Re: Extremely slow adsl broadband been ongoing for months please help!

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It can't be a line fault as when I previously posted a screen shot on the 10th of November when the speed first came back it clearly shows that the connection was over 13 Mbps down and over 1 Mbps up, it stayed like that for over ten hours straight, if there was a line fault those speeds could never have been achieved.

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