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OnkyD
Newbie
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Message 1 of 6

Extremely slow broadband speed

Hello,

 

I've recently had a new phone line fitted after experiencing intermittent broadband signal. This was fitted by an Openreach engineer on 10/02/2017. Ever since this date I have been experiencing a consisitent signal but extremely slow (about 0.3 Mbps download). It was never slow during the intermittent period (only "on" or "off"). My package is "up to 17Mbps". I understand there is a "settling" period - although this was never very well explained - the engineer said he needed to run a few tests, when I first rang customer services the operator said it would need monitoring for 3 days and the latest conversation with the call centre ended with them now needing to monitor it for 6-7 days. I consider 0.3Mbps unacceptably slow, so here are the results of the suggested tests if anyone can understand what the problem may be. The tests were run via ethernet plugged into a brand new ADSL filter plugged into the test socket in the wall.

 

Any help or advice would be appreciated.

 

2017-02-22-performance.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2017-02-22-further-results.JPG2017-02-22-hub-profile.JPG

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OnkyD
Newbie
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Message 2 of 6

Re: Extremely slow broadband speed

Apologies for the small images. Here are clearer ones:

2017-02-22-performance.JPG2017-02-22-further-results.JPG2017-02-22-hub-profile.JPG

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Extremely slow broadband speed

@OnkyD

Welcome to this user forum.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.


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OnkyD
Newbie
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Message 4 of 6

Re: Extremely slow broadband speed

Availability.JPG

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Extremely slow broadband speed

looks like all your previous line problems causing the drops in connection have resulted in a banded profile  this should release in 3/5 days stable 24/7 connection



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OnkyD
Newbie
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Message 6 of 6

Re: Extremely slow broadband speed

What's annoying about that is, everytime I've spoken to someone about it they've had me reset the hub. Presumably this has added to the problem. If the engineer and/or the call centre operator had told me a) banding may occur, and b) leave the hub on 24/7 and do not reset for 3-5 days, then this may have been resolved 10 days ago.

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