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Thewildknight
Beginner
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Message 1 of 3

Faulty Home hub 5

Hope someone can advise me. Had BT infinity 2 for a couple months now but ever since it was installed I have an issue where all devices connected to the wifi intermittently loose connection or buffer. I have tried the obvious which is to try different channels but I have pretty much tried every one and have the same issue.

Is there anything else I can try or do I have a faulty home hub? How do I go about getting it replaced?

Thanks for any advice.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Faulty Home hub 5

 
 

have you turned of smart setup  

 

 

 

Turn Off smart setup

 

 

 

have you split the networks   

 

 

 

Split the networks

 

 

you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.

 

did you change the lease settings in your hub from default 1 day to max 21 days?

 

 

 

inssider3.1.2.1

 


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Thewildknight
Beginner
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Message 3 of 3

Re: Faulty Home hub 5

Thanks.

 

I'll give splitting the networks a go and also increasing the lease time, the other suggestions I have tried but with no luck.

 

 

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