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keithdw
Contributor
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Message 1 of 5

Frequent Dropped Connections Since PowerCut

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Hi, we had a power cut the other night, from which the broadband did not immediately come back up. So i called the support team, who were very good, checked the line and while they didn't find a fault, reset it and the broadband came backup.

 

That's all really good and a huge improvement on previous problems.

 

However, I have spend a lot of time previously on this forum working with moderators to get the SNR set to a level that provides a very stable, but slightly slower connection ~12Mbps - 9dB i think was the number it was set at.

 

I suspect the reset of the line may have changed that as we are now getting frequent dropped connections and much higher speed. Can this be checked, please?

 

Regards,

Keith

 

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4 REPLIES 4
Distinguished Sage
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Message 2 of 5

Re: Frequent Dropped Connections Since PowerCut

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can you please post your hub stats then we can help you further
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keithdw
Contributor
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Message 3 of 5

Re: Frequent Dropped Connections Since PowerCut

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Hi John, Is this what you need?

Capture.GIF

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keithdw
Contributor
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Message 4 of 5

Re: Frequent Dropped Connections Since PowerCut

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Or this? I notice uptime appears to be different...

 

Capture.GIF

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Distinguished Sage
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Message 5 of 5

Re: Frequent Dropped Connections Since PowerCut

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You now need to be able to show a stable connection for 3 + days then the moderators can be asked to arrange a rest
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