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kenkyle236
Aspiring Expert
459 Views
Message 11 of 38

Re: Frequent Internet Disconnects

Try and get your latency type on your line on interleaved as fast path may be unstable on your line and may be the cause of the disconnections
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Jamiesti
Contributor
425 Views
Message 12 of 38

Re: Frequent Internet Disconnects

According to these stats i am now on interleaving, no idea when that happened. Had a stable connection for the past 3 and a half days, finally got my connection back up to where it should be and it has now cut out and restarted twice in the past half an hour. Could this be a problem with my actual home hub? No idea why it is doing this, only started in the past month, it is so frustrating. Tried to email the guy that helped with my profile issue last time but i am getting phone calls from the call centre telling me to try things i have already tried.

 

 

 

    ADSL Line Status

Connection information
Line state:Connected
Connection time:0 day, 00:23:04
Downstream:8,128 Kbps
Upstream:448 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):10.2 dB / 22.0 dB
Line attenuation (Down/Up):24.5 dB / 12.5 dB
Output power (Down/Up):19.9 dBm / 12.3 dBm
FEC Events (Down/Up):367 / 0
CRC Events (Down/Up):4 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):10 / 0
Error Seconds (Local/Remote):0 / 0
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Jamiesti
Contributor
423 Views
Message 13 of 38

Re: Frequent Internet Disconnects

Regarding connecting it to the main socket, that will be tricky. Currently it is connected to the 3 rd socket (which it always has been) in my bedroom upstairs and the main socket is downstairs.
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Distinguished Sage
Distinguished Sage
420 Views
Message 14 of 38

Re: Frequent Internet Disconnects

You really need to connect to the test socket as this will eliminate your internal wiring as being the dause of your disconnections.  If you don't try that and you get an engineer visit for thr drops in connection and the cause is your internal wiring then you pwill be charged the £129.99 callout fee

 

have you removed the bellwire from all sockets 

bellwire removal



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Jamiesti
Contributor
419 Views
Message 15 of 38

Re: Frequent Internet Disconnects

I know nothing about wires or how a phone socket works. I am not an engineer....

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Distinguished Sage
Distinguished Sage
416 Views
Message 16 of 38

Re: Frequent Internet Disconnects

That's why I posted a link to explain and also there are numerous posts showing test socket.  It is ip to youbut if problem with your wiring then you will be charged the £129.99 callout fee

 

all internal wiring is the homeowners responsibility



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Jamiesti
Contributor
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Message 17 of 38

Re: Frequent Internet Disconnects

Probably being though i connect it and i don't find a problem. Engineer then finds a problem and then i get charged anyway because i don't really know what i'm doing. Anyway i've had 3 more disconnections in the last 30 minutes, guess i can't play my ps3 online for a while, lol.

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Distinguished Sage
Distinguished Sage
406 Views
Message 18 of 38

Re: Frequent Internet Disconnects

The first thing is to connect to test socket and see if that stabilises your connection. If it does then bellwire next - but test socket first



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Jamiesti
Contributor
404 Views
Message 19 of 38

Re: Frequent Internet Disconnects

Will have to wait until the weekend then. Would be surprised if either actually stopped me losing connection now and again.

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Distinguished Sage
Distinguished Sage
402 Views
Message 20 of 38

Re: Frequent Internet Disconnects

If you read throgh some of the forum post you may be surprised at the problem that internal wiring can cause and theimprovement you get ehen connecting to test socket

 

better try that instead of taking a chance on £129.99 bill



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