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Bexyboo
Beginner
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Message 1 of 17

Frustratingly slow Wireless..... :'(

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Hi all,

So I'm having a absolute nightmare recently with my wireless PC and the internet.
Up till 2 weeks ago, it was running nice and smoothly, the odd dropped connection here and there but nothing out of the ordinary.

Then all of a sudden, 2 weeks ago roughly, I go on my PC and all the internet is taking ages to load... the game I play online is so laggy it was impossible to play, the videos I watch on 4oD are choppy stop starting all the time every 30 seconds...

So I try everything I can think of, changing the wireless channels, reseting hub to default, scanning PC for viruses, Updating to explorer 9, updating Java, flash, cleaning browsing history and cookies, disc cleanup... but nothing changed that slow speeds.

A few days ago, I phoned up BT and the guy said was I able to connect my PC to the hub through ethernet cable and then he can have a look.. but i said i can but it will take a while, because my pc is massive and I've have to sort out all the wires. So he ok don't worry I'll just have a look anyway. So he connected and controlled my screen. He changed the channel to 11 and asked me to reset the PC. I reset it and he asked me,

 

"now what is the signal strength?"
I told him it was on 5 bars. He said "thats good". He told me that from his end the connection I was recieveing was good so it should work fine now. I asked him what if it plays up again? He told me to consult a pc specialist...

So he says goodbye. The first thing I test is 4oD to watch a episode of hollyoaks I'd missed. But straight away, choppy streaming video, not as bad as it was but still stopping and starting often. The past 2 nights I has stayed on 4-5 bars signal, I have just about managed to watch programmes online with the Accelerated hardware button unticked in the player settings. I thought It wasnt going too bad until about 30 mins ago.

Again realllly slow internet speeds, tryed to watch the lottery draw online but that just kept loading and spinning. I'm sure it's nothing to do with my actuall PC or graphics ect.. I talk to my boyfriend using Teamspeak and even he was cutting out really bad at the time.

Right as I'm typing this it's actually gotten better and back to normal again. I asked my family what they was all doing at the time when it was bad and they said someone was on ebay and someone was playing on WiiFit and thats it.

Sorry for the very longwinded story but I really don't know what is up with it. I would be very greatful if someone was able to help direct me to the cause so I can work on getting this problem fixed asap.

Just some info that maybe useful about my connection:

I'm using a Belkin wireless N network adapter
My PC is situated in a static caravan in our back garden and very roughly measures between 10-12 metres to the hub. Between which is a very thin caravan wall (which has a window in), a washing line, and the house window.
There is no microwaves near the hub, it is just sat on a flat wooden desk with the phone about a metre away from it.
I'm using Vista with everything up to date.
My Xbox is wirelessly connected to the hub and will experience the same slow issues when they happen on the PC usually.

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16 REPLIES
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Frustratingly slow Wireless..... :'(

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can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.

Someone may then be able to offer help/assistance/suggestions to your problem



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Bexyboo
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Message 3 of 17

Re: Frustratingly slow Wireless..... :'(

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Ok heres some results and info.

www.speedtest.net/result/1222061520.png Was done when it was not running too bad at the time...

 

Connection information
Line stateConnected
Connection time0 days, 0:18:30
Downstream8,128 Kbps
Upstream448 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)12.1 dB / 23.0 dB
Line attenuation (Down/Up)16.0 dB / 8.5 dB
Output power (Down/Up)19.8 dBm / 12.3 dBm
Loss of Framing (Local)12
Loss of Signal (Local)1
Loss of Power (Local)0
FEC Errors (Down/Up)122 / 0
CRC Errors (Down/Up)0 / 2147480000
HEC Errors (Down/Up)nil / 0
Error Seconds (Local)1


And will just do the speedtester.bt.com now.

Thanks for your reply.

Oh btw, it says make sure the pc you are testing is connected to hub via ethernet cable... I'm not possible to do this at this time.. its takes alot of moving about, my pc is realllly heavy XD. Could I still do it anyway though or is there no point?

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 17

Re: Frustratingly slow Wireless..... :'(

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just run btspeedtester wireless   -  I do



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Bexyboo
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Message 5 of 17

Re: Frustratingly slow Wireless..... :'(

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Results Image not loaded

This Test comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
327 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 327 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5400 Kbps


2. Assured Rate Test: -provides background information.

Download Speed
92 Kbps
  
0 Kbps1600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 92 Kbps
For your connection, the acceptable range of speeds is 1536-1600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 1600 Kbps


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

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Distinguished Sage
Distinguished Sage
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Message 6 of 17

Re: Frustratingly slow Wireless..... :'(

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the stats from the hub show you are on adslmax up to 8mb and you do have an 8mb connection and it looks good.  I think the resets which you have done as you tried different things to improve your connection have dropped your profile to 5400 but if you stay connected 24/7 for 3/5 days that will come back to your normal 7150.

 

the problem is with your download/throughput which is very low at 327 (normaally about 7000/8000) and this may be an exchange problem so check here http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

 

if your exchange is ok then you need mod assistance to fix it so complete the form  http://bt.custhelp.com/app/contact_email/c/4951

will take a few days before mods get back to you



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Bexyboo
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Message 7 of 17

Re: Frustratingly slow Wireless..... :'(

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Thanks very much for your help on my issue. It says there is no works or anything going on at my exchange so i guess I'll fill in the form. Having that low throughput, is that what can cause slow website loading speeds and choppy streaming videos? Thanks
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Distinguished Sage
Distinguished Sage
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Message 8 of 17

Re: Frustratingly slow Wireless..... :'(

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that is your problem causing slow web pages and very slow download   you can see the difference from what btspeedtester shows and what I think is normal for your connnection - not even close.



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Bexyboo
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Message 9 of 17

Re: Frustratingly slow Wireless..... :'(

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I've sent the form with the link to the thread and shall await their reply.

Will update with what they say when I get a reply Smiley Happy

Thanks again, and Goodnight.

Bex

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Bexyboo
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Message 10 of 17

Re: Frustratingly slow Wireless..... :'(

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Oh just a quick update:

My mum's BT vision has been playing up a bit recently too. In the evenings when they are trying to watch something on demand, it sometimes goes choppy and slow like what happens on my pc when trying to strwam videos ect...
She emailed BT and they said this is usually sure to low Download speeds, Like what you said I have, And they instructed her to check btspeedtester.

Thing is she Is actually connected to the hub so i thought it would give me a chance to see if its just my pc picking up bascially no download speed or not.
She tested it from her pc and she got almost full green bar download speeds.

So although that hasnt really helped her issure with the bt vision, it has shown me that the low download speeds is something that is happeneing between my pc and wirelessly connecting to the hub i guess :/

I Just literally had to reset the hub again because my pc disconnected from it and yet again couldnt connect to it again. I was running reaaalllllly slow before, and now after reset is running smoother again. *sigh* what a nightmare.

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