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dspit1664
Contributor
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Message 1 of 9

Getting BT Broadband dropouts

Today I’ve seen multiple what seems like BB dropouts.

i work from home and was busy working all of a sudden started getting issues. 

Checked ‘tether’ app and it indicated my laptop to router was fine but router to internet disconnected. 

 

As this was during work work day I needed to get back online quickly so I restarted the router. This worked but had similar issue 3 further times. Seems to be ok now but concerned how might I debut this ?

my new modem router is - Tp-Link VR900 1900 

connection type is ADSL+2

I’ve had a look at the system logs but don’t know what I’m looking for as don’t see anything obvious.

thanks in advance for any help. 

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Moderator
Moderator
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Message 2 of 9

Re: Getting BT Broadband dropouts

Hi @dspit1664 

Thanks for your post and welcome back!

Sorry for the broadband drop outs you've experiencing recently.  How are things with your connection now?  Post back and I am sure one of the members will give you a hand.

Cheers,

Robbie

Community ModeratorRobbieMac
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Distinguished Sage
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Message 3 of 9

Re: Getting BT Broadband dropouts

can you post connection stats from the tplink

check phone line for noise  dial 17070 option 2 should be silent and best with corded phone



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Message 4 of 9

Re: Getting BT Broadband dropouts


@imjolly wrote:

can you post connection stats from the tplink

check phone line for noise  dial 17070 option 2 should be silent and best with corded phone


Thanks @imjolly 🙂

Community ModeratorRobbieMac
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dspit1664
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Message 5 of 9

Re: Getting BT Broadband dropouts

When you say connection stats do you mean router logs ?
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dspit1664
Contributor
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Message 6 of 9

Re: Getting BT Broadband dropouts

Seemed ok but yesterday afternoon went down - by that mean router lights indicated all good (wifi/ internet) but tether app said no internet. Reflected by my work laptop disconnecting. If at all important I need to use multiple VPN’s to connect to different segments of my work too.
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dspit1664
Contributor
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Message 7 of 9

Re: Getting BT Broadband dropouts

To add to this all my logs on the TP-Link are of type `Notice` I do not see any of types `Error` `Critical` `Alert` `Warning`.

 

Question is : Is this an issue with the TP-Link ADS Modem Router or my Broadband connection ?

 

 

Thanks for help looking forward for some assistance on this issue

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dspit1664
Contributor
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Message 8 of 9

Re: Getting BT Broadband dropouts

2019-07-01 20:59:24 [5] DHCPD: Recv REQUEST from 8C:85:90:2B:04:D9
2019-07-01 20:59:24 [5] DHCPD: REQUEST ip 6d01a8c0 already reserved by 94:9F:3E:F0:36:A8
2019-07-01 20:59:24 [5] DHCPD: Send NAK
2019-07-01 20:59:24 [5] DHCPD: Recv DECLINE from 8C:85:90:2B:04:D9
2019-07-01 20:59:27 [5] DHCPD: Recv REQUEST from 94:9F:3E:F0:36:A8
2019-07-01 20:59:27 [5] DHCPD: Send ACK to 192.168.1.109
2019-07-01 20:59:34 [5] DHCPD: Recv DISCOVER from 8C:85:90:2B:04:D9
2019-07-01 20:59:34 [5] DHCPD: Send OFFER with ip 192.168.1.110
2019-07-01 20:59:35 [5] DHCPD: Recv REQUEST from 8C:85:90:2B:04:D9
2019-07-01 20:59:35 [5] DHCPD: Wrong Server id or request an invalid ip
2019-07-01 20:59:35 [5] DHCPD: Send NAK
2019-07-01 20:59:38 [5] DHCPD: Recv REQUEST from 94:9F:3E:64:CF:02
2019-07-01 20:59:38 [5] DHCPD: Send NAK
2019-07-01 20:59:41 [5] DHCPD: Recv DISCOVER from 94:9F:3E:64:CF:02
2019-07-01 20:59:41 [5] DHCPD: Send OFFER with ip 192.168.1.112
2019-07-01 20:59:41 [5] DHCPD: Recv REQUEST from 94:9F:3E:64:CF:02
2019-07-01 20:59:41 [5] DHCPD: Wrong Server id or request an invalid ip
2019-07-01 20:59:41 [5] DHCPD: Send NAK
2019-07-01 20:59:44 [5] DHCPD: Recv REQUEST from 94:9F:3E:8B:B8:CC
2019-07-01 20:59:44 [5] DHCPD: Send NAK
2019-07-01 20:59:44 [5] DHCPD: Recv DISCOVER from 94:9F:3E:64:CF:02
2019-07-01 20:59:44 [5] DHCPD: Send OFFER with ip 192.168.1.114
2019-07-01 20:59:44 [5] DHCPD: Recv REQUEST from 94:9F:3E:64:CF:02
2019-07-01 20:59:44 [5] DHCPD: Wrong Server id or request an invalid ip
2019-07-01 20:59:44 [5] DHCPD: Send NAK
2019-07-01 20:59:45 [5] DHCPD: Recv DISCOVER from 8C:85:90:2B:04:D9
2019-07-01 20:59:45 [5] DHCPD: Send OFFER with ip 192.168.1.115
2019-07-01 20:59:46 [5] DHCPD: Recv REQUEST from 8C:85:90:2B:04:D9
2019-07-01 20:59:46 [5] DHCPD: Wrong Server id or request an invalid ip
2019-07-01 20:59:46 [5] DHCPD: Send NAK
2019-07-01 20:59:47 [5] DHCPD: Recv REQUEST from 8C:85:90:2B:04:D9
2019-07-01 20:59:47 [5] DHCPD: Recv REQUEST from 94:9F:3E:FF:48:A4
2019-07-01 20:59:47 [5] DHCPD: Send NAK
2019-07-01 20:59:47 [5] DHCPD: Recv DISCOVER from 94:9F:3E:8B:B8:CC
2019-07-01 20:59:47 [5] DHCPD: Send OFFER with ip 192.168.1.116
2019-07-01 20:59:47 [5] DHCPD: Recv DISCOVER from 94:9F:3E:64:CF:02
2019-07-01 20:59:47 [5] DHCPD: Send OFFER with ip 192.168.1.117
2019-07-01 20:59:47 [5] DHCPD: Recv REQUEST from 94:9F:3E:8B:B8:CC
2019-07-01 20:59:47 [5] DHCPD: Wrong Server id or request an invalid ip
2019-07-01 20:59:47 [5] DHCPD: Send NAK
2

The above is a snippet of my tplink logs
Hope that provides info which could help me
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mccanno
Aspiring Contributor
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Message 9 of 9

Re: Getting BT Broadband dropouts

Long shot but try logging into your bt account page and disable Web Protect.  I had connection issues, drop outs, lag on xbox gaming, Snapchat, WhatsApp, Facebook, twitter.  All fixed after disabling Web Protect service.    Try this and mark as solution if it works

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