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johnboyjoe
Contributor
567 Views
Message 1 of 53

Getting a little tired of my connection being capped (non torrent traffic)

for example right now

 

Download speedachieved during the test was - 1.9 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

Line state    Connected
Connection time    2 days, 08:45:04
Downstream    8,128 Kbps
Upstream    448 Kbps
 
ADSL Settings
VPI/VCI    0/38
Type    PPPoA
Modulation    G.992.1 Annex A
Latency type    Interleaved
Noise margin (Down/Up)    11.9 dB / 31.0 dB
Line attenuation (Down/Up)    4.6 dB / 2.0 dB
Output power (Down/Up)    15.1 dBm / 2.1 dBm
Loss of Framing (Local/Remote)    0 / 0
Loss of Signal (Local/Remote)    0 / 0
Loss of Power (Local/Remote)    0 / 0
FEC Errors (Down/Up)    6694 / 16
CRC Errors (Down/Up)    3 / 2
HEC Errors (Down/Up)    3 / 0
Error Seconds (Local/Remote)    3 / 2

 

it happens every evening too, i can't even stream youtube video's in decent quality, i'm starting to get very sick/tired of this and want something done about it without the hassle of dealing with some Indian that really has no idea what they're talking about and reading off a script.

 


any idea how i can get this sorted out without to mush hassle?

 

thx.

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52 REPLIES 52
Moderator
Moderator
557 Views
Message 2 of 53

Re: Getting a little tired of my connection being capped (non torrent traffic)

Hi Johnboyjoe

 

Send me an email using the contact the mods link in my profile I can have this investigated for you.

 

Thanks

 

Stuart

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Distinguished Sage
Distinguished Sage
554 Views
Message 3 of 53

Re: Getting a little tired of my connection being capped (non torrent traffic)

is there any problems showing for your exchange? http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036



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johnboyjoe
Contributor
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Message 4 of 53

Re: Getting a little tired of my connection being capped (non torrent traffic)

thx email sent, as for the exchange cheers for the links but its been going on for a while and its very noticeable, i use the PC and connection from 9am in the morning until 2-3am most days.

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Distinguished Sage
536 Views
Message 5 of 53

Re: Getting a little tired of my connection being capped (non torrent traffic)

The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone

 

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johnboyjoe
Contributor
535 Views
Message 6 of 53

Re: Getting a little tired of my connection being capped (non torrent traffic)

3/5 working days, really?

 

i was thinking something might happen a little quicker than that lol

 

latest test results done a moment ago:

 

 Download speedachieved during the test was - 2.21 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

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Distinguished Sage
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Message 7 of 53

Re: Getting a little tired of my connection being capped (non torrent traffic)

yes you are i queue awaiting the mod teams help all mails they receive are dealt with strictly in turn
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Distinguished Sage
Distinguished Sage
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Message 8 of 53

Re: Getting a little tired of my connection being capped (non torrent traffic)

I assume that you are doing these speed tests using an Ethernet connection and not wireless?

 

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Distinguished Sage
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Message 9 of 53

Re: Getting a little tired of my connection being capped (non torrent traffic)

your connection isn't being capped you appear to be suffering from possible exchange congestion which the mods will be able to look into for you this will be affecting others as well on your exchange BT do not cap speeds
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johnboyjoe
Contributor
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Message 10 of 53

Re: Getting a little tired of my connection being capped (non torrent traffic)

yes Keith i'm connected using the ethernet 🙂

 

"possible exchange congestion"

 

in other words to many people are connected/using the exchange at once?

 

"There are currently no known 20CN VP capacity problems on your exchange."

 

what does that mean?

 

thx.

 

 

latest test:

 

 Download speedachieved during the test was - 1.67 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

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