I've recently joined BT and got delivered a HH4, first I would like to note that my package was not sealed and did not contain an ADSL filter.
My broadband initially was awful, was estimated 8mb download and was getting 1.5mb. I phoned bt and they 'did some configuration' which now has given me around 6.5mb on average. I'm pretty happy with this. My ping on average is around 25 which is great. I was noticing significant ping spikes immediately and did some tests to try and figure out what was causing it.
I'm currently connected on my pc with a wired connection, I have no phone and my HH4 is connected straight into the master socket (I have taken off the front plate).
The ping is stable when until my girlfriend connects her phone to the hub. As soon as her phone is connected and she does really low bandwith tasks, i.e browsing the web, or recieving a message, my ping on my pc goes anywhere from 150ms-300ms. My packet loss goes really high and I can no longer use the pc.
I understand having multiple devices connected wirelessly to the hub can cause issues with bandwidth etc but this is one single device that is completely destroying my internet. I have tested other wireless devices (iPad, xbox, Mac) and the same happens whenever any device is connected wirelessly.
I spoke to bt customer support and their advice was to not connect anything wirelessly to the hub?! so I'm paying for this service and that's their advice? Surely there is a problem with my hub here if this is my issue? Can anyone a bit more technical advise?
Thanks for the reply,
I'm at work at the moment and will locate this information as soon as i get home. Please keep an eye here for the post.
just post when you can as there is always someone around to help
these are the 2 lines i found in the logs:
|09:00:42, 21 Jan.||( 99.900000) DSL noise margin: 22.00 dB upstream, 6.00 dB downstream|
|09:00:42, 21 Jan.||( 99.740000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream|
Download speed achieved during the test was - 6.67 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Your DSL Connection Rate :8.06 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7 Mbps
is my upstream abnormal here?
you are on adslmax and your upstream is max for that type of connection
your profile should be 7.15mb with a connection speed of 8128kbps and that will automatically correct itself given a stable connection 24/7 for 3/5 days. your download speed is good for your profile
so is there any explanation to the original post topic based on these statistics? could my hub be faulty?