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Remers
Contributor
619 Views
Message 11 of 55

Re: HH5 Drop outs and poor Engineering/Customer service support

More drop outs since I started posting. Strange thing is the SNR down has changed to 3.0????????

 

06:57:13, 30 Jun.ath00: STA 88:25:2c:17:95:76 IEEE 802.11: Client associated
06:57:12, 30 Jun.(73803.890000) CWMP: session completed successfully
06:57:12, 30 Jun.(73803.710000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
06:57:11, 30 Jun.ath00: STA 88:25:2c:17:95:76 IEEE 802.11: Client disassociated
06:57:11, 30 Jun.ath00: STA 88:25:2c:17:95:76 IEEE 802.11: Client associated
06:57:11, 30 Jun.ath00: STA 88:25:2c:17:95:76 IEEE 802.11: Client disassociated
06:57:11, 30 Jun.ath00: STA 88:25:2c:17:95:76 IEEE 802.11: Client associated
06:57:11, 30 Jun.ath00: STA 88:25:2c:17:95:76 IEEE 802.11: Client disassociated
06:57:10, 30 Jun.ath00: STA 88:25:2c:17:95:76 IEEE 802.11: Client associated
06:57:10, 30 Jun.ath00: STA 88:25:2c:17:95:76 IEEE 802.11: Client disassociated
06:57:10, 30 Jun.ath00: STA 88:25:2c:17:95:76 IEEE 802.11: Client associated
06:57:05, 30 Jun.ath00: STA 88:25:2c:17:95:76 IEEE 802.11: Client disassociated
06:57:04, 30 Jun.(73796.140000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
06:57:04, 30 Jun.(73796.130000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
06:56:51, 30 Jun.(73783.130000) WAN operating mode is ADSL
06:56:51, 30 Jun.(73783.130000) Last WAN operating mode was ADSL
06:56:50, 30 Jun.(73781.780000) PPP IPCP Receive Configuration ACK
06:56:50, 30 Jun.(73781.650000) PPP IPCP Send Configuration Request
06:56:50, 30 Jun.(73781.650000) PPP IPCP Receive Configuration NAK
06:56:50, 30 Jun.(73781.530000) PPP IPCP Send Configuration ACK
06:56:50, 30 Jun.(73781.530000) PPP IPCP Receive Configuration Request
06:56:50, 30 Jun.(73781.440000) PPP IPCP Send Configuration Request
06:56:48, 30 Jun.(73779.740000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=18648Kbps, Up Rate=447Kbps; SNR Margin Down=3.0dB, Up=25.7dB
06:56:48, 30 Jun.(73779.720000) CHAP authentication successful
06:56:48, 30 Jun.(73779.670000) CHAP Receive Challenge
06:56:48, 30 Jun.(73779.670000) Starting CHAP authentication with peer
06:56:48, 30 Jun.(73779.670000) PPP LCP Receive Configuration ACK
06:56:48, 30 Jun.(73779.660000) PPP LCP Send Configuration Request
06:56:48, 30 Jun.(73779.660000) PPP LCP Receive Configuration Reject
06:56:48, 30 Jun.(73779.660000) PPP LCP Send Configuration ACK
06:56:48, 30 Jun.(73779.660000) PPP LCP Receive Configuration Request
06:56:48, 30 Jun.(73779.460000) PPP LCP Send Configuration Request
06:56:45, 30 Jun.(73776.460000) PPP LCP Send Configuration Request
06:56:42, 30 Jun.(73773.460000) PPP LCP Send Configuration Request
06:56:39, 30 Jun.ath00: STA 64:b3:10:8d:65:0a IEEE 802.11: Client disassociated
06:56:39, 30 Jun.(73770.460000) PPP LCP Send Configuration Request
06:56:36, 30 Jun.(73767.460000) PPP LCP Send Configuration Request
06:56:29, 30 Jun.(73760.710000) ETHoA is up -​ VPI: 0, VCI: 35 Down Rate=18648Kbps, Up Rate=447Kbps; SNR Margin Down=3.0dB, Up=25.7dB
06:56:29, 30 Jun.(73760.710000) ATM over DSL is up
06:56:05, 30 Jun.(73736.760000) CWMP: session closed due to error: No response
06:56:05, 30 Jun.(73736.740000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
06:56:05, 30 Jun.(73736.730000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
06:55:35, 30 Jun.(73706.340000) CWMP: session closed due to error: No response
06:55:32, 30 Jun.(73704.060000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
06:55:32, 30 Jun.(73704.050000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
06:55:32, 30 Jun.(73703.660000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
06:55:26, 30 Jun.(73698.260000) ATM over DSL is down after 113 minutes uptime
06:55:26, 30 Jun.(73698.250000) ETHoA is down after 113 minutes uptime
06:55:26, 30 Jun.(73698.250000) PPPoA is down after 112 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -​ Down)]
06:55:22, 30 Jun.(73693.330000) PPP LCP Send Termination Request [User request]
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Remers
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Message 12 of 55

Re: HH5 Drop outs and poor Engineering/Customer service support

Bump

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Message 13 of 55

Re: HH5 Drop outs and poor Engineering/Customer service support

The SNR Margin shouldn't change to 3 dB unless DLM feels that your line is at a very high quality. So, saying that, your line doesn't seem to be in a poor enough state for DLM to take negative action.

 

But, to say the connection is still dropping out is rather confusing. Can you confirm that the Hub is connected to the test socket via a microfilter?

Distinguished Sage
Distinguished Sage
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Message 14 of 55

Re: HH5 Drop outs and poor Engineering/Customer service support

has router dropped since last post showing 30/6?  if so can you post the 2 lines of stats



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Remers
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Message 15 of 55

Re: HH5 Drop outs and poor Engineering/Customer service support

Thanks for the replies guys.

 

We had multiple drops on Fridays 1st. Saturday 2nd there were 10 throughout the day with no one here and nothing electrical working in the house, Sunday, 5 and then our normal one this morning about 07:00. Normal means that we have one almost every day between 06:45 and 07:05.

 

Sorry for this non technical description but my connection box looks like a cross between a type 6 and type 7 Master socket (As detailed on the BT "What type of Master Socket")

 

The pattern of drop out does not go away if I connect the router to the built in Filter or connect the router to the test socket and a seperate microfilter. Currently the modem is connected in a normal configuration.

 

If the line is so good, why has it decided to reduce the SNR? The engineers have reset this back to 6 on two previous occasions. My up SNR at 25+ would seem to say otherwise?

 

IM, by last two lines of the stats, which do you mean? Sorry to be a PITA.

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Distinguished Sage
Distinguished Sage
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Message 16 of 55

Re: HH5 Drop outs and poor Engineering/Customer service support

normally this is on 2 lines showing connection speed and noise margin

 

VPI: 0, VCI: 35 Down Rate=18648Kbps, Up Rate=447Kbps; SNR Margin Down=3.0dB, Up=25.7dB



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Message 17 of 55

Re: HH5 Drop outs and poor Engineering/Customer service support

Normally, the higher the line quality, the lower the SNR Margin as DLM feels the line is able to handle a higher line rate without becoming unstable.

Remers
Contributor
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Message 18 of 55

Re: HH5 Drop outs and poor Engineering/Customer service support

IM - Here are the last two lines from the event log. This is the latest drop out at 08:31 this morning.

 

(511459.270000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=18632Kbps, Up Rate=447Kbps; SNR Margin Down=3.2dB, Up=24.9dB

 

WG. I understand that the lower db is set by the DLM if it considers the line quality to be capable of supporting it. Is there not a relationship between the Up and Down SNR? I am having trouble understanding why the DLM thinks I have a great line Down and what looks to me to be a poor line Up.

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Remers
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Message 19 of 55

Re: HH5 Drop outs and poor Engineering/Customer service support

Just to add a little more information, my neighbour to the left has an SNR of 6 down and 6 up. He is on ADSL. My neighbour to the right has 6 down and 6 up and is on Infinity. Approximately a week ago, Right neighbour, had a problem with reliability and the DLM had adjusted her down SNR to 3. There must be something wrong at the exchange surely. 

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Distinguished Sage
Distinguished Sage
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Message 20 of 55

Re: HH5 Drop outs and poor Engineering/Customer service support

i think you need some mod help to increase your noise margin to 6db as 3db is making line less stable and at same time fix your up speed which appears to be stuck at 477kbps  mods will post here  





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After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 1/2 working days either by phone or email



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