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waggy
Aspiring Contributor
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Message 1 of 11

HUB 4 flashing green, no broadband

Hi

 

What does flashing green mean?, it will not reset to orange, BT india say there may be a line fault and will monitor for 24 hours, now they say an engineer wil call thursday PM, but will charge if it is my fault.

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Distinguished Sage
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Message 2 of 11

Re: HUB 4 flashing green, no broadband

here is what like mean http://bt.custhelp.com/app/answers/detail/a_id/44266/~/what-do-the-lights-on-my-bt-home-hub-4-mean%3...

 

are you using test socket?



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waggy
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Message 3 of 11

Re: HUB 4 flashing green, no broadband

Thanks

 

It is like my broadband has been switched off, there is an order on my account I did not place, it will not let me view it, any mods able to have look incase someone cancelled my broadband....phone works fine.

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Distinguished Sage
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Message 4 of 11

Re: HUB 4 flashing green, no broadband

are you conencted to test socket with new filter to eliminate anything to do with your internal wiring



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waggy
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Message 5 of 11

Re: HUB 4 flashing green, no broadband

Yes. all wiring checked, bypass main socket using filter, no improvement

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Distinguished Sage
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Message 6 of 11

Re: HUB 4 flashing green, no broadband

if you are in test socket with new filter and still no connection then you need to phone CS and report a fault 


08001114567



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Distinguished Sage
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Message 7 of 11

Re: HUB 4 flashing green, no broadband

You could also try a factory reset of the hub that often resolves problems
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waggy
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Message 8 of 11

Re: HUB 4 flashing green, no broadband

Hi

thanks for your help, the engineer replaced the hub 4, i now have only 2mbps, I had 3.5-4 mbps before, hub is not on latest firmware, does this look ok, I should be on ADSL2+

1. Product name:BT Home Hub
2. Serial number:+076270+NQ32335049
3. Firmware version:Software version 4.7.5.1.83.8.130.1.5.1.1 (Type A) Last updated Unknown
4. Board version:BT Hub 4A
5. ADSL uptime:0 days, 00:50:05
6. Bandwidth:827 / 2648
7. Data sent/received:13.0 MB / 253.6 MB
8. Broadband username:bthomehub@btbroadband.com
9. BT FON:No
10. 2.4 GHz Wireless network/SSID:BTHub4-MT8K
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic / 1
14. 5 GHz Wireless network/SSID:BTHub4-MT8K
15. 5 GHz Wireless connections:Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic / 40
18. Firewall:Default
19. MAC Address:cc:33:bb:55:8f:58
20. VPI/VCI:0 / 38
21. Modulation:G.992.3 Annex A
22. Latency type:Fast
23. Software variant:-
24. Boot loader:-
BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.5.1.1 | Last updated Unknown
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Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: HUB 4 flashing green, no broadband

You are currently on adsl2

Can you enter hub manager then go to troubleshooting then logs and where the router connected to the internet you should see 2 lines with noise margin and connection speed - when you find them please post


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waggy
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Message 10 of 11

Re: HUB 4 flashing green, no broadband

Hi

 

Thanks, here is the info

18:22:12, 15 May.( 105.230000) DSL noise margin: 6.00 dB upstream, 6.00 dB downstream
18:22:12, 15 May.( 104.320000) DSL line rate: 827 Kbps upstream, 2648 Kbps downstream
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