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pmustang
Beginner
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Message 1 of 9

Hello, Very long time Broadband speed sufferer.

Hello Folks, 

 

Ive been round and round with BT over my broadband issue and gotten knowhere. I am hoping you fine folks can help

 

Firstly I am using a Mac on Ethernet through a Home hub 4 type B

 

I also use an Ipad on Wireless

 

Originally our service was okay, not great but given that we are no on Fiber it was adequate. 

 

I download no movies, I don't "stream" whatever that is (now your getting an idea of my technical level :-)) but have been known to Scream! at the computer, haha. 

 

All I do is brouse the internet, maybe download some photos to photo hosting sites and visit forums. 

 

About 6 months ago we had huge phone line noise issues. Almost could not hear the other person. This obviously affected our internet service. After three BT visits, They said it was induction noise. First two could not solve it and the third finally seems to have cracked it. Much less noise on the line. 

 

Unfortunately now our interenet service is very slow. Also many dropped connections

 

I have ran a few tests from reading other forum posts, I am sorry if some of these are of no use. 

 

Wireless network for Mac 00:1F:5B:C8:15:40

Ethernet 00:1F:5B:F8:67:B9

 

Great Horkesley Exchange

All numbers came in as Up to 2 or 2 

 

BT Wholesale Broadband performanace test Download 2.42, Upload .38 Ping 45.63

 

Any help much appreciated. 

 

BT keeps threatening with the 130 pound call out fee and all I want is usuable broadband

 

many thanks for reading. Peter 

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8 REPLIES 8
Distinguished Sage
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Message 2 of 9

Re: Hello, Very long time Broadband speed sufferer.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: Hello, Very long time Broadband speed sufferer.

Bt are not threatening you with £129.99 callut charge but they are advising you that if you get an engineer visit and the problem is found to be with your own setup or internal wiring then you will be charged.  if if is outwith your home and nothing to do with you then there is no charge

 

I see you have problems with BT speedester diagnostic test probably due to using a mac  but it is only test tha will show your ip profile and in it is correct for your conenction speed



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Distinguished Sage
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Message 4 of 9

Re: Hello, Very long time Broadband speed sufferer.

the call out fee is only charged if the problem is found to be with your extension wiring or equipment connected to it
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pmustang
Beginner
196 Views
Message 5 of 9

Re: Hello, Very long time Broadband speed sufferer.

Hello Folks.

Very much appreciate your help. I realize you are not BT and are doing this off your own back.

I realize they don't charge you if the fault is not with your equipment but the fear always is there that I missed something and get hit with it.

Here is a screen photo I took when running one of the tests. The wife is using the Mac at the moment so will get the rest when it is free

http://imgur.com/XL3tliu
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Distinguished Sage
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Message 6 of 9

Re: Hello, Very long time Broadband speed sufferer.

the speeds you are achieving are good for your distance from the distance from the exchange infact slightly more than the estimate
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pmustang
Beginner
192 Views
Message 7 of 9

Re: Hello, Very long time Broadband speed sufferer.

Thanks for that. My service has never been brilliant but it was much better than it is now.

Very strange. Don't know if the repair of the phome line noise caused another issue.

Cheers. Peter
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pmustang
Beginner
189 Views
Message 8 of 9

Re: Hello, Very long time Broadband speed sufferer.

Does this help at all? 

 

20:16:08,18 May. Client associated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Link Rate 39.0 Mbps
20:16:08,18 May. DHCP Lease issued for IP 192.168.1.82 to host iPhone (MAC DC:37:14:E2:31:6B), duration: 1 day
20:16:08,18 May. Receive a DHCP request: 192.168.1.82, DC:37:14:E2:31:6B.
20:12:09,18 May. Client disassociated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Reason Code 8
20:11:54,18 May. Client associated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Link Rate 24.0 Mbps
20:11:54,18 May. DHCP Lease issued for IP 192.168.1.81 to host iPhone (MAC 98:E0:D9:0A:1D:7C), duration: 1 day
20:11:54,18 May. Receive a DHCP request: 192.168.1.81, 98:E0:D9:0A:1D:7C.
20:11:28,18 May. Client disassociated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Reason Code 4
20:07:04,18 May. Client associated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Link Rate 39.0 Mbps
20:07:03,18 May. DHCP Lease issued for IP 192.168.1.82 to host iPhone (MAC DC:37:14:E2:31:6B), duration: 1 day
20:07:03,18 May. Receive a DHCP request: 192.168.1.82, DC:37:14:E2:31:6B.
20:04:28,18 May. Client disassociated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Reason Code 4
20:04:00,18 May. Client disassociated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Reason Code 8
20:03:19,18 May. Client associated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Link Rate 65.0 Mbps
20:03:18,18 May. DHCP Lease issued for IP 192.168.1.81 to host iPhone (MAC 98:E0:D9:0A:1D:7C), duration: 1 day
20:03:18,18 May. Receive a DHCP request: 192.168.1.81, 98:E0:D9:0A:1D:7C.
20:01:23,18 May. Client associated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Link Rate 1.0 Mbps
20:01:23,18 May. DHCP Lease issued for IP 192.168.1.82 to host iPhone (MAC DC:37:14:E2:31:6B), duration: 1 day
20:01:23,18 May. Receive a DHCP request: 192.168.1.82, DC:37:14:E2:31:6B.
20:00:41,18 May. Client disassociated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Reason Code 4
19:58:09,18 May. Client disassociated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Reason Code 8
19:57:44,18 May. Client associated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Link Rate 58.5 Mbps
19:57:42,18 May. DHCP Lease issued for IP 192.168.1.81 to host iPhone (MAC 98:E0:D9:0A:1D:7C), duration: 1 day
19:57:42,18 May. Receive a DHCP request: 192.168.1.81, 98:E0:D9:0A:1D:7C.
19:54:20,18 May. DHCP Lease issued for IP 192.168.1.68 to host Louises-Iphone (MAC 40:B3:95:11:BC:8C), duration: 1 day
19:54:20,18 May. Receive a DHCP request: 192.168.1.68, 40:B3:95:11:BC:8C.
19:54:17,18 May. Client associated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Link Rate 24.0 Mbps
19:53:42,18 May. Client disassociated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Reason Code 4
19:51:49,18 May. Client disassociated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Reason Code 8
19:51:39,18 May. Client associated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Link Rate 65.0 Mbps
19:51:39,18 May. DHCP Lease issued for IP 192.168.1.81 to host iPhone (MAC 98:E0:D9:0A:1D:7C), duration: 1 day
19:51:39,18 May. Receive a DHCP request: 192.168.1.81, 98:E0:D9:0A:1D:7C.
19:51:21,18 May. Client disassociated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Reason Code 8
19:50:29,18 May. Client associated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Link Rate 65.0 Mbps
19:50:28,18 May. DHCP Lease issued for IP 192.168.1.81 to host iPhone (MAC 98:E0:D9:0A:1D:7C), duration: 1 day
19:50:28,18 May. Receive a DHCP request: 192.168.1.81, 98:E0:D9:0A:1D:7C.
19:49:09,18 May. Client disassociated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Reason Code 8
19:47:50,18 May. Client associated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Link Rate 24.0 Mbps
19:47:49,18 May. DHCP Lease issued for IP 192.168.1.81 to host iPhone (MAC 98:E0:D9:0A:1D:7C), duration: 1 day
19:47:49,18 May. Receive a DHCP request: 192.168.1.81, 98:E0:D9:0A:1D:7C.
19:47:48,18 May. Client associated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Link Rate 52.0 Mbps
19:47:48,18 May. DHCP Lease issued for IP 192.168.1.82 to host iPhone (MAC DC:37:14:E2:31:6B), duration: 1 day
19:47:48,18 May. Receive a DHCP request: 192.168.1.82, DC:37:14:E2:31:6B.
19:47:38,18 May. Client associated: IP 192.168.1.69, MAC 8C:29:37:C4:2E:E6, host iPad, Link Rate 13.0 Mbps
19:47:37,18 May. DHCP Lease issued for IP 192.168.1.69 to host iPad (MAC 8C:29:37:C4:2E:E6), duration: 1 day
19:47:37,18 May. Receive a DHCP request: 192.168.1.69, 8C:29:37:C4:2E:E6.
19:46:14,18 May. Client disassociated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Reason Code 8
19:45:54,18 May. Client associated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Link Rate 65.0 Mbps
19:45:53,18 May. DHCP Lease issued for IP 192.168.1.81 to host iPhone (MAC 98:E0:D9:0A:1D:7C), duration: 1 day
19:45:53,18 May. Receive a DHCP request: 192.168.1.81, 98:E0:D9:0A:1D:7C.
19:45:43,18 May. Client disassociated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Reason Code 4
19:45:42,18 May. Client disassociated: IP 192.168.1.69, MAC 8C:29:37:C4:2E:E6, host iPad, Reason Code 4
19:45:04,18 May. Client associated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Link Rate 19.5 Mbps
19:45:04,18 May. DHCP Lease issued for IP 192.168.1.68 to host Louises-Iphone (MAC 40:B3:95:11:BC:8C), duration: 1 day
19:45:04,18 May. Receive a DHCP request: 192.168.1.68, 40:B3:95:11:BC:8C.
19:44:19,18 May. Client disassociated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Reason Code 4
19:39:16,18 May. DHCP Lease issued for IP 192.168.1.82 to host iPhone (MAC DC:37:14:E2:31:6B), duration: 1 day
19:39:16,18 May. Receive a DHCP request: 192.168.1.82, DC:37:14:E2:31:6B.
19:39:14,18 May. Client associated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Link Rate 24.0 Mbps
19:38:58,18 May. Client disassociated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Reason Code 4
19:37:05,18 May. Client associated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Link Rate 39.0 Mbps
19:37:05,18 May. DHCP Lease issued for IP 192.168.1.68 to host Louises-Iphone (MAC 40:B3:95:11:BC:8C), duration: 1 day
19:37:05,18 May. Receive a DHCP request: 192.168.1.68, 40:B3:95:11:BC:8C.
19:36:30,18 May. Client disassociated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Reason Code 4
19:36:23,18 May. Client disassociated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Reason Code 8
19:36:09,18 May. Client associated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Link Rate 65.0 Mbps
19:36:09,18 May. DHCP Lease issued for IP 192.168.1.81 to host iPhone (MAC 98:E0:D9:0A:1D:7C), duration: 1 day
19:36:09,18 May. Receive a DHCP request: 192.168.1.81, 98:E0:D9:0A:1D:7C.
19:30:19,18 May. Client associated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Link Rate 24.0 Mbps
19:30:18,18 May. DHCP Lease issued for IP 192.168.1.68 to host Louises-Iphone (MAC 40:B3:95:11:BC:8C), duration: 1 day
19:30:18,18 May. Receive a DHCP request: 192.168.1.68, 40:B3:95:11:BC:8C.
19:30:10,18 May. Client associated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Link Rate 13.0 Mbps
19:30:10,18 May. DHCP Lease issued for IP 192.168.1.82 to host iPhone (MAC DC:37:14:E2:31:6B), duration: 1 day
19:30:10,18 May. Receive a DHCP request: 192.168.1.82, DC:37:14:E2:31:6B.
19:29:42,18 May. Client disassociated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Reason Code 4
19:26:33,18 May. Client disassociated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Reason Code 8
19:26:23,18 May. Client associated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Link Rate 58.5 Mbps
19:26:23,18 May. DHCP Lease issued for IP 192.168.1.81 to host iPhone (MAC 98:E0:D9:0A:1D:7C), duration: 1 day
19:26:23,18 May. Receive a DHCP request: 192.168.1.81, 98:E0:D9:0A:1D:7C.
19:24:12,18 May. Client disassociated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Reason Code 8
19:24:09,18 May. Client associated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Link Rate 26.0 Mbps
19:23:29,18 May. Client disassociated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Reason Code 4
19:22:36,18 May. Client associated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Link Rate 58.5 Mbps
19:22:36,18 May. DHCP Lease issued for IP 192.168.1.82 to host iPhone (MAC DC:37:14:E2:31:6B), duration: 1 day
19:22:36,18 May. Receive a DHCP request: 192.168.1.82, DC:37:14:E2:31:6B.
19:21:16,18 May. Client disassociated: IP 192.168.1.82, MAC DC:37:14:E2:31:6B, host iPhone, Reason Code 4
19:20:27,18 May. Client associated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Link Rate 1.0 Mbps
19:20:25,18 May. DHCP Lease issued for IP 192.168.1.68 to host Louises-Iphone (MAC 40:B3:95:11:BC:8C), duration: 1 day
19:20:25,18 May. Receive a DHCP request: 192.168.1.68, 40:B3:95:11:BC:8C.
19:17:20,18 May. Client disassociated: IP 192.168.1.68, MAC 40:B3:95:11:BC:8C, host Louises-Iphone, Reason Code 4
19:16:58,18 May. Client disassociated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Reason Code 8
19:16:39,18 May. Client associated: IP 192.168.1.81, MAC 98:E0:D9:0A:1D:7C, host iPhone, Link Rate 65.0 Mbps

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Distinguished Sage
178 Views
Message 9 of 9

Re: Hello, Very long time Broadband speed sufferer.

there is no problem there you could increase the lease time on the hub to 21 days
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