My broadband keeps dropping out every 5 minutes for around 10-20 seconds. It’s so frustrating!!!
Iv had 4 engineers come out and tell me the line is ok. Iv had a new hub and socket fitted. But still the problem persists. Iv tried disconnecting every device, it’s still dropping out. I found (below) this on the event list of my router. I don’t know what it means.. can anyone help???
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Time and date
Message
22:29:06, 19 Dec.
SIP WAN DOWN
22:29:06, 19 Dec.
PPP. IPCP up
22:29:06, 19 Dec.
PPP IPCP Receive Configuration ACK
22:29:06, 19 Dec.
PPP IPCP Send Configuration Request
22:29:06, 19 Dec.
PPP IPCP Receive Configuration NAK
22:29:06, 19 Dec.
WAN Sensing Auto sensing Complete, interface selected
22:29:06, 19 Dec.
PPP IPV6CP Receive Configuration ACK
Hi @Craigherrod
Welcome to the community.
I'm not sure what caused it, but the log definitely shows some drops.
When the engineers came, did they check or replace your cables?
The only advice I can give is to try speaking with our technical support team so that we can continue troubleshooting to get to the bottom of the problem.
Chris