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Message 51 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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Hi @toonlass,

 

We will be able to look into everything on our side and do our best to help you. To reach us, click on my user name and then on contact the mods. It'll take us a couple of working days before we can get back in touch.

 

@RogerB@Keith_Beddoe@john46, thanks for taking the time to help with this. We have a lot of information which will come in very useful.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Message 52 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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Hi @toonlass Thanks for taking my call earlier and good to hear that the connection has now been very stable for the last few weeks and we can close the fault. If the problem comes back do let us know and we will be happy to help.

 

cheers

John

 

Community ModeratorJohnC
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toonlass
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Message 53 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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Hello

Thank you so much for your help - i really thought we had got somewhere.  Unfortunately after 2/3 weeks of consistent good speeds (3.3mbps) and closing the fault with you thursday we have again had the return of low speeds for no apparent reason.

This is the router stats (wired):

System Up Time 557:26:07
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoA6340597185408040030581152333:45:30
LAN1100M/Full350672892875638202651386557:25:44
LAN21000M/Full
LAN3Link down
LAN4100M/Full
WLAN b/g/n145M166295015130801514028313235464102:52:48
WLAN a/n/ac867M3091561823008364011047722312602:52:41

ADSL LinkDownstreamUpstream
Link Rate4256 Kbps448 Kbps
Line Attenuation45.0 dB31.0 dB
Noise Margin6.1 dB19.0 dB

 

The BT wholesale test (wired) tells me:

Download speedachieved during the test was - 1.15 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :4.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 3.5 Mbps

 

No faults are reported in our area.  Quiet line test is quiet!

Any further help would be appreciated!

 

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Distinguished Sage
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Message 54 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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Wired or wireless?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Distinguished Sage
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Message 55 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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The OP posted the speedtest is wired
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Guru
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Message 56 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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It's a possibility some VLANs have been under pressure last 2-3 days, what with Youtube streaming Crufts etc. ... or maybe on a congested VLAN anyways, normally. If it gets better after Sunday, you'll know. If not, back to the drawing board and moderator assistance with BTw.
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toonlass
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Message 57 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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8am this morning - wired. The previous stats were at 7pm

 

 Download speedachieved during the test was - 2.48 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :4.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 3.5 Mbps

 

System Up Time 593:25:40

PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoA8789798311823705701264194369:45:04
LAN1100M/Full393454733220575104689895593:25:18
LAN21000M/Full
LAN3Link down
LAN4100M/Full
WLAN b/g/n145M1976142121541185940230811504538:52:22
WLAN a/n/ac867M31650639233872450111671710438:52:15

 

ADSL LinkDownstreamUpstream
Link Rate4256 Kbps448 Kbps
Line Attenuation45.0 dB31.0 dB
Noise Margin7.6 dB19.0 dB
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Guru
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Message 58 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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Are you in the test socket with the hub/modem?
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toonlass
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Message 59 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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toonlass
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Message 60 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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Yes I am using the test socket when posting the stats

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