Please find the line statistics below (hopefuly they show up ok). This was done using a wired connection. Thank you
Thank you so much for your advice, I will try to sort out the cables this weekend and check other factors you mention. How far from the router do energy bulbs start to have an effect? I presume if they are off the do not? Also, our NAS server is next to the router as needs to be wired and there are limited other locataions. Could this also have an effect? Shall i move as far as psosible away (1m)?
Thank you - it is good to hear that there maybe a reason for our issues
Go for an RJ11 ... if it doesn't improve, go for a reset after your efforts, and the cable. Belkin High Speed Internet Modem Cable RJ11 To RJ11 M/M
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.