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knumskull
Aspiring Contributor
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Message 1 of 3

Help/advice low IP profile

For the last couple of weeks I've had a really slow connection. After phoning BT they sent a new Hub 4, this made no difference and they sent an engineer out yesterday. The only problem he could find was slight wear in the wall socket, which he replaced. He told me it should be back to normal in an hour or so, but no go.

 

I done the tests advised here and noticed the low IP profile, is that all it could be? Is there anything else I can do about this other than leaving the hub on for another five days? The instructions on the speedtest said to reset the hub, but instead I changed back to the old hub 2 as I read they give more info. So that'll be another five days from now.

 

Any help is appreciated, here's the speed test results and info.

 

Download speedachieved during the test was - 0.12 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps
ADSL line status
Connection Information
Line state	Connected
Connection time	0 days, 00:04:33
Downstream	8,128 Kbps
Upstream	448 Kbps
 
ADSL Settings
VPI/VCI	0/38
Type	PPPoA
Modulation	G.992.1 Annex A
Latency type	Interleaved
Noise margin (Down/Up)	8.4 dB / 30.0 dB
Line attenuation (Down/Up)	36.1 dB / 21.0 dB
Output power (Down/Up)	13.0 dBm / 2.0 dBm

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Help/advice low IP profile

All your previous problems which probably included router dropping connection and/or manual resets have results in a rock bottom connection speed and as profile is based on connection speed you have a rock bottom profile

 

you now need to maintain connection for 3/5 days and your profile will correct itself automatically to 7.15mb based on your current connection speed



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knumskull
Aspiring Contributor
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Message 3 of 3

Re: Help/advice low IP profile

I guess I'll just have to wait it out then. Thanks for the reply.

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