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Beginner
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Message 1 of 10

Help configuring TP Link TD-W8961N

Hi all,

I have been banging my head trying to configure the TP Link TD-W8961N with no luck....

These are the settings I put in the wizard. Should I use something different?

Any help would be much appreciated!

Steve

Screenshot 2020-09-26 at 21.10.39.pngScreenshot 2020-09-26 at 21.11.01.png

 

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Distinguished Sage
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Message 2 of 10

Re: Help configuring TP Link TD-W8961N

Username is normally

bthomehub@btbroadband.com



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Message 3 of 10

Re: Help configuring TP Link TD-W8961N

Thanks, I tried it but no luck. 

Don't know if these error logs help

CHAP: login to remote failed; please check user/pswd

netMakeChannDial: err=-3004 rn_p=80490368

Last errorlog repeat 9 Times

 

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Beginner
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Message 4 of 10

Re: Help configuring TP Link TD-W8961N

The Line State is Showtime so it seems like it should work... But it doesn't...

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Distinguished Guru
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Message 5 of 10

Re: Help configuring TP Link TD-W8961N

What sort of broadband do you have? The TP Link TD-W8961N is designed to work on an ADSL line so will not work if you have FTTC BB. 

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Message 6 of 10

Re: Help configuring TP Link TD-W8961N

I have a ADSL.

The old modem/router that was plugged in died a few days ago. It was a third party O2 Thompson router that had been plugged in since 2014 or maybe even as far back as 2010. Was working fine til now. I would have logged into the router to copy over the credentials to the new TP Link but the old router's WiFi is no longer being picked up.

I tried not using any bt username or password in the new router setup and the CHAP login error is gone now. But I get this now:

ADSL: UP

MPOa Link Up

Quick bridge not allow multi-channel

bridge only stop

SNMP Trap 3: link up

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Beginner
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Message 7 of 10

Re: Help configuring TP Link TD-W8961N

If I ask BT to send me a new router/modem, can I just plug it in with no setup required?

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Distinguished Guru
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Message 8 of 10

Re: Help configuring TP Link TD-W8961N

I think if you renewed your contract with them you would get a router sent out, however plenty of 2nd user Home-hubs available on auction sites

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Distinguished Sage
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Message 9 of 10

Re: Help configuring TP Link TD-W8961N


@stevenoob wrote:

If I ask BT to send me a new router/modem, can I just plug it in with no setup required?


That would be correct. You would be best with a home hub 4, as that is more suitable for ADSL.

 

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Message 10 of 10

Re: Help configuring TP Link TD-W8961N

Thanks for your help, guys. I'll get a new BT router and let you know..

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