cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Julesboz
Beginner
751 Views
Message 1 of 15

Help needed - IP profile stuck on 0.25 mbps since home hub failure

Good morning. I'm posting becasue I hope the mods here can help or intervene. About ten days ago our internet connection stopper workling entirely, with a constantly flashing orange light on the HH4 plus occasional blips of the broadband light. There had been a thuinderstorm whilst we were out that day.

 

After several days of waiting for the "line fault" to be cleared we tried a substitution test and found that the hub was fault - it displayed the same error when connected to a neighbours's socket, and a borrowed ADSL modem immediately connected to the internet through our master socket.

 

Unfortunately the IP profile had dropped to 0.25 (288Mbps) and still remains so after three days. Before the hub broke it hovered around 4-5Mbps. The SNR is wastefully high at 38db downstream. BT's helpline just keep reiterating that it is working fine and suggesting taking out a subscription to "BT Tech Experts".

 

Can the mods assist with a reset on our line to breing the speed up and the SNR down to an appropriate level.

I've posted the router stats below.

 

Thanks in anticipation,

 

Jules

 

 

 

 




  
ADSL Firmware Version
:
FwVer:3.20.17.0_TC3087 HwVer:T14.F7_11.2
  
Line State
:
Showtime
  
Modulation
:
G.DMT
  
Annex Mode
:
ANNEX_A
  


    DownstreamUpstream 
  
SNR Margin
:
38.09.0db
  
Line Attenuation
:
27.025.0db
  
Data Rate
:
288832kbps
  
Max Rate
:
76161160kbps
  
CRC
:
03 
Tags (3)
0 Ratings
Reply
14 REPLIES 14
Julesboz
Beginner
750 Views
Message 2 of 15

Re: Help needed - IP profile stuck on 0.25 mbps since home hub failure

The quiet line number 170170 is temporarily unavailable. Here are the BTW speed test results....they have remained the same on downloading for three days. I'm not sure what is going on with the upstream speed: it has typically been 0.56Mbps over the last three days, so this looks like a "blip":


1. Best Effort Test: -provides background information.

 Download  Speed
 0.28 Mbps
  
0 Mbps0.25 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 0.28 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.25 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 0.01 Mbps
  
0 Mbps0.83 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.01Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
748 Views
Message 3 of 15

Re: Help needed - IP profile stuck on 0.25 mbps since home hub failure

Its 17070 not 170170.

Julesboz
Beginner
747 Views
Message 4 of 15

Re: Help needed - IP profile stuck on 0.25 mbps since home hub failure

Final question: BT's helpline said to check the ADSL mode was G.DMT...it is. Does using ADSL rather than ADSL2 stop the IP profile from quickly adjusting.

Tags (1)
0 Ratings
Reply
Julesboz
Beginner
746 Views
Message 5 of 15

Re: Help needed - IP profile stuck on 0.25 mbps since home hub failure

Thanks! There is no sound on the quiet line test.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
744 Views
Message 6 of 15

Re: Help needed - IP profile stuck on 0.25 mbps since home hub failure

Your profile is 88.2% of connection speed so to get a higher profile you need a faster connection spwed. As soon as you speed changes so will the profile

You now need to just maintain a stable connection 24/7 for abut 3 days maybe less and your noise margin should start to dtop and your speed increase

Currently you are in a banded profile


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Julesboz
Beginner
743 Views
Message 7 of 15

Re: Help needed - IP profile stuck on 0.25 mbps since home hub failure

 

Thank-you for your replies. I dont understand why after three days nothing has changed, and the connection speed is a slow as ever. Can the banding be removed or reset?

 

Also is it worth changing the connection type to ADSl2+?  DLSCHECKER.BT.COM says that ADSL2+ is available at the exchange.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
711 Views
Message 8 of 15

Re: Help needed - IP profile stuck on 0.25 mbps since home hub failure

you need a stable conenction and banding will lift automatically but needs 24/7 internet connection not just router powered up.  stats don't show internet conenction time.

 

from up speed you could try adsl2 as certainly higher than adslmax limit of 448kbps - but that will be anothet reset



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Julesboz
Beginner
692 Views
Message 9 of 15

Moderators: Re: Help needed - IP profile stuck on 0.25 mbps since home hub failure

Hi. We've have the new router connected for four days now. The "Stats" on the router info dont show connection time, but it appears to a stable, constantly and painfully slow. During those four days the router has been switched off twice: one for a minute as instructed by the BT speedtester website, and once to switch to ADSL2. There is improvement in the connection speed.  

BT india say there is no problem.

Is the line "stuck" on this banded profile and can the Moderators release it please?

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
687 Views
Message 10 of 15

Re: Moderators: Re: Help needed - IP profile stuck on 0.25 mbps since home hub failure

can you post current router stats please

 

banding should release automatically and as it take mods about 6 days to get back to you aftre completing the email your banding should have started to release before that with a stable internet connection



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply