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HBomb
Beginner
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Message 1 of 41

High Ping and Packet Loss in Online Games

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Hello,

 

I do not have the greatest internet connection but it has always been decent enough for me to play Dota 2 at 70-100 ping.

 

Recently though (within the last month or so), I haven't been able to play a game without my ping rising and falling between 200 and 2000. I also get packet loss varying between 2% and 15%.

 

My internet seems to be ok during general use such as watching videos, browsing websites, etc., but Dota is unplayable.

 

Today I performed a BT Wholesale Broadband Perfomance Test and got these results:

 

Download Speed (Mbps): 6.95

Upload Speed (Mbps): 0.36

Ping Latency (ms): 58.50

 

I also performed two tracerts to bbc.co.uk, an earlier one produced this:

 

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

1 4 ms 4 ms 3 ms BThomehub.home [192.168.1.254]
2 204 ms 153 ms 62 ms 217.47.105.122
3 46 ms 47 ms 47 ms 217.47.106.193
4 37 ms 37 ms 37 ms 213.1.69.158
5 249 ms 299 ms 273 ms 31.55.165.102
6 239 ms 201 ms 97 ms 31.55.165.43
7 36 ms 35 ms 36 ms 31.55.165.107
8 37 ms 38 ms 36 ms 109.159.250.60
9 44 ms 50 ms 46 ms core1-te0-3-0-5.ealing.ukcore.bt.net [109.159.250.13]
10 192 ms 155 ms 222 ms peer2-xe4-0-0.telehouse.ukcore.bt.net [109.159.252.29]
11 124 ms 107 ms 89 ms 194.74.65.42
12 * * * Request timed out.
13 72 ms 71 ms 182 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
14 45 ms 45 ms 44 ms 132.185.255.165
15 333 ms 346 ms 210 ms 212.58.246.79

Trace complete.

 

And one just now produced this:

 

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms BThomehub.home [192.168.1.254]
2 28 ms 28 ms 29 ms 217.47.105.122
3 28 ms 28 ms 28 ms 217.47.106.161
4 37 ms 38 ms 37 ms 213.1.69.158
5 37 ms 38 ms 38 ms 31.55.165.102
6 37 ms 36 ms 37 ms 31.55.165.43
7 36 ms 35 ms 35 ms 31.55.165.107
8 39 ms 38 ms 55 ms acc1-10GigE-3-3-0.mr.21cn-ipp.bt.net [109.159.250.106]
9 45 ms 46 ms 46 ms 109.159.252.219
10 50 ms 45 ms 45 ms core1-pos9-0.bletchley.ukcore.bt.net [194.72.31.133]
11 84 ms 46 ms 45 ms 194.74.65.42
12 * * * Request timed out.
13 * * * Request timed out.
14 44 ms 43 ms 45 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
15 46 ms 44 ms 45 ms 132.185.255.148
16 112 ms 172 ms 78 ms 212.58.244.23

Trace complete.

 

Finally, when I had time to play, I did a tracert to the EU West Dota server (the one I play on) and got this:

 

Tracing route to lux.valve.net [146.66.152.2]
over a maximum of 30 hops:

1 3 ms 4 ms 4 ms BThomehub.home [192.168.1.254]
2 204 ms 57 ms 31 ms 217.47.105.122
3 31 ms 125 ms 32 ms 217.47.106.193
4 356 ms 220 ms 241 ms 213.1.69.158
5 508 ms 485 ms 505 ms 31.55.165.102
6 47 ms 226 ms 409 ms 31.55.165.43
7 231 ms 193 ms 196 ms 31.55.165.107
8 40 ms 42 ms 41 ms 109.159.250.60
9 54 ms 50 ms 224 ms 109.159.255.147
10 46 ms 45 ms 45 ms peer2-xe4-0-1.telehouse.ukcore.bt.net [109.159.252.39]
11 648 ms 673 ms 512 ms 109.159.253.91
12 59 ms 63 ms 62 ms 162-254-196-137.valve.net [162.254.196.137]
13 63 ms 165 ms 180 ms 146.66.154.218
14 * * * Request timed out.
15 565 ms 582 ms 400 ms 146.66.152.2

Trace complete.

 

Any help would be much appreciated.

 

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40 REPLIES 40
Distinguished Sage
5,817 Views
Message 2 of 41

Re: High Ping and Packet Loss in Online Games

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are you using a wired or wireless connection ??
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Distinguished Sage
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Message 3 of 41

Re: High Ping and Packet Loss in Online Games

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Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Distinguished Sage
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Message 4 of 41

Re: High Ping and Packet Loss in Online Games

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your hop from your pc to the hub is also very high it is normally <1ms
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HBomb
Beginner
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Message 5 of 41

Re: High Ping and Packet Loss in Online Games

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I am using ethernet however through a TP Link.

 

Here are my ADSL statistics I am using a BTHomehub 4:

 

19:43:20, 24 Jan.( 69.730000) DSL noise margin: 27.00 dB upstream, 6.10 dB downstream
19:43:20, 24 Jan.

( 69.660000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream

 

Speedtester results:

 

Download Speed (Mbps): 6.95

Upload Speed (Mbps): 0.35

Ping Latency (ms): 141.50

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HBomb
Beginner
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Message 6 of 41

Re: High Ping and Packet Loss in Online Games

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Also the Quiet Line Test produced no loud crackling or hissing noises.

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Distinguished Sage
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Message 7 of 41

Re: High Ping and Packet Loss in Online Games

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can you post the further diagnostic section of the speedtest also the tp link may be causing delays is it possible to connect the hub directly to the pc then re run the traceroute
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HBomb
Beginner
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Message 8 of 41

Re: High Ping and Packet Loss in Online Games

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Speedtest results while directly plugged in: 

 

Download Speed (Mbps): 6.93

Upload Speed (Mbps): 0.33

Ping Latency (ms): 69.25

 

When I try to get additional info I get this message:

 

 

Results Image not loaded

 

 1. Best Effort Test: 

Download Speed : 6.93 Mbps

 

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

 

Traceroute to bbc.co.uk while directly plugged in:

 

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 26 ms 25 ms 26 ms 217.47.105.122
3 25 ms 25 ms 25 ms 217.47.106.193
4 35 ms 35 ms 34 ms 213.1.69.166
5 36 ms 37 ms 36 ms 31.55.165.102
6 36 ms 35 ms 36 ms 31.55.165.75
7 37 ms 36 ms 36 ms 31.55.165.107
8 33 ms 33 ms 33 ms acc1-10GigE-4-2-3.mr.21cn-ipp.bt.net [109.159.250.118]
9 46 ms 46 ms 46 ms core2-te0-13-0-0.ilford.ukcore.bt.net [109.159.250.11]
10 43 ms 44 ms 43 ms peer2-xe-4-3-0.telehouse.ukcore.bt.net [109.159.252.53]
11 42 ms 42 ms 42 ms 194.74.65.42
12 * * * Request timed out.
13 * * * Request timed out.
14 43 ms 42 ms 42 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
15 45 ms 45 ms 44 ms 132.185.255.148
16 47 ms 46 ms 46 ms 212.58.244.22

Trace complete.

 

Traceroute to Dota 2 server while directly plugged in:

 

Tracing route to lux.valve.net [146.66.152.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 26 ms 26 ms 26 ms 217.47.105.122
3 30 ms 26 ms 26 ms 217.47.106.161
4 35 ms 34 ms 34 ms 213.1.69.166
5 36 ms 36 ms 36 ms 31.55.165.102
6 35 ms 35 ms 36 ms 31.55.165.75
7 37 ms 36 ms 36 ms 31.55.165.107
8 34 ms 36 ms 34 ms 109.159.250.54
9 43 ms 42 ms 42 ms 109.159.255.147
10 41 ms 41 ms 42 ms peer2-xe4-0-1.telehouse.ukcore.bt.net [109.159.252.39]
11 46 ms 46 ms 45 ms 109.159.253.91
12 59 ms 59 ms 59 ms 162-254-196-137.valve.net [162.254.196.137]
13 57 ms 58 ms 57 ms 146.66.154.218
14 * * * Request timed out.
15 57 ms 56 ms 57 ms 146.66.152.2

Trace complete.

 

 

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HBomb
Beginner
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Message 9 of 41

Re: High Ping and Packet Loss in Online Games

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This is a tracert done a few minutes later:

 

Tracing route to lux.valve.net [146.66.152.2]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms BThomehub.home [192.168.1.254]
2 131 ms 144 ms 136 ms 217.47.105.122
3 257 ms 317 ms 288 ms 217.47.106.161
4 43 ms 35 ms 35 ms 213.1.69.166
5 124 ms 37 ms 36 ms 31.55.165.102
6 45 ms 38 ms 50 ms 31.55.165.75
7 36 ms 37 ms 36 ms 31.55.165.107
8 49 ms 37 ms 36 ms 109.159.250.54
9 158 ms 141 ms 151 ms 109.159.255.147
10 51 ms 61 ms 40 ms peer2-xe4-0-1.telehouse.ukcore.bt.net [109.159.252.39]
11 43 ms 43 ms 44 ms 109.159.253.91
12 82 ms 60 ms 59 ms 162-254-196-137.valve.net [162.254.196.137]
13 58 ms 58 ms 59 ms 146.66.154.218
14 * * * Request timed out.
15 58 ms 66 ms 80 ms 146.66.152.2

Trace complete.

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Distinguished Sage
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Message 10 of 41

Re: High Ping and Packet Loss in Online Games

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can you please post the helpdesk page from your hub you will find it in trouble shooting
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