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Pyratus
Beginner
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Message 1 of 14

Home Hub 3 dropping connection a lot and high ping in games

I've been having a problem for the last few weeks where my HH3 will randomly drop connection. Today it's been happening several times an hour. I've not changed anything or any services and usually the only things connected to my HH3 are my computer via ethernet and my iPhone via wireless - this has always been the case but the problem has only started over the last 4-6 weeks. This was happening even whilst I was in the shower, so there was no real load on the line.

 

I'm also experiencing some very high ping when playing the game League of Legends, and have been for the past 3+ months despite setting up port forwarding to try and combat this - it is the case on my partner's laptop when he connects via wifi and also my main computer connected via Ethernet, to the point where the game is unplayable.

 

 

Speed test:

Download speed (Mbps): 19.03
Upload speed (Mbps): 0.91
Ping Latency(ms): 39.63

 

ADSL settings:

adslset1.jpg

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Distinguished Sage
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Message 2 of 14

Re: Home Hub 3 dropping connection a lot and high ping in games

can you post the hidden errors shown when you click on the show detail button
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Pyratus
Beginner
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Message 3 of 14

Re: Home Hub 3 dropping connection a lot and high ping in games

adslset1.jpgSeems to have stabilised for about an hour and a half now in terms of the connection dropping, but it often lasts a few hours then will go through a phase of dropping again.

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Distinguished Sage
Distinguished Sage
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Message 4 of 14

Re: Home Hub 3 dropping connection a lot and high ping in games

there is nothing obvious in your stats which look good for just 1+ hr connected

 

are you connected to test socket?

 

try quiet lin test  dial 17070 option 2  should hear nothing and best with corded phone   if cordless then dull hum normal



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Pyratus
Beginner
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Message 5 of 14

Re: Home Hub 3 dropping connection a lot and high ping in games

I'm connected to my normal socket, and it's quiet even with cordless. Really not sure what's causing this. Connection has been stable for now, but the problem does occur intermittently throughout the day.

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Distinguished Sage
Distinguished Sage
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Message 6 of 14

Re: Home Hub 3 dropping connection a lot and high ping in games

Do you have extension sockets? If so can you connect the the test socket to eliminate any problems caused by the internal wiring


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Pyratus
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Message 7 of 14

Re: Home Hub 3 dropping connection a lot and high ping in games

No, I'm using an ADSL filter that has the phone connected with the ADSL. It's happening again today, here's the ADSL settings if that's any help;

 

adslset3.jpg

No discernable trigger.

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Distinguished Sage
Distinguished Sage
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Message 8 of 14

Re: Home Hub 3 dropping connection a lot and high ping in games

as connection time only 2min there is little to see apart from a good connection with noise margin at the normal of 6db.  stats are more help if you Can post with longer connection time - longer the better

 

have you tried replacing the filter as they don't last forever

 

have you noticed if your connection drops coincide with making/receiving phone calls



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Pyratus
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Message 9 of 14

Re: Home Hub 3 dropping connection a lot and high ping in games

I use my landline perhaps once every week or two and rarely get calls coming in either so it's not related to that.

 

I'll try a new ADSL filter and see if that helps at all, it should arrive tomorrow.

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Distinguished Sage
Distinguished Sage
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Message 10 of 14

Re: Home Hub 3 dropping connection a lot and high ping in games

ok just post back later as always someone around



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