I've been a BT customer for years, never really had any problems. Recently though we've been having issues where the internet connection starts stuttering, slows and then drops completely, the only cure I've found so far is to reboot the router. This can happen every 15 minutes or so.
When everything is running slowly devices report no internet connection, but the weird thing is the hub becomes unreachable by IP, implying it's the network that's slow rather than the internet connection.
The lights are all on and blue on the front of the hub (a home hub 3), even when there's no internet access. Again implies network rather than internet?
Initially I thought it was caused by our new neighbour moving in, terraced house so their BT hub is about 4 feet from ours, I just assumed they were on the same channel as me and we were getting interference. I used istumbler to find a free channel no one was using in range (7) and tried that, but no difference. I've tried leaving it on auto channel select too to see if it figures it out but no go there either.
Our tv is wired to the hub, the rest of our devices are wireless. Having read mixed reports of the home hub 3's wireless capabilities I have tried a spare netgear router, but struggled to get it to connect to the internet (but the wireless network was rock solid, so that was nice).
I presume you fine folks have a list of things I can try to hopefully resolve this? I started to think it might be the hub itself which is borked so was considering buying a replacement, but £50 for the new smart hub seems very steep just on the off chance.
Appreciate any suggestions people can offer,
I have tried 3 hubs over the years. a 1 , 3 and a 5. They have all been disappointing regards stability of the internet connection and poor wireless performance.
Regards the Hub 6, do some research here on the forum. Some people seem to have been lucky but a lot are reporting serious problems.
Buy a proper modem/router if you can't get the Netgear working. Billion, Netgear, Fritzbox etc are very good. Avoid Asus, seems the modem part can be a little iffy.
ADSL settings for third-party modem/router just in case you need them:
VC based Mux
Fair enough I won't get too stressed about not having the latest home hub then!
I've just tried an old dlink router I had lying around and managed to get it to connect (think the netgear just doesn't work), so I'll give it a few days and see how it goes.
Many thanks for your help!
Hi John, thanks for the response. Answers to your questions:
I've tried the quiet line test, there was no noise at all.
I'm using a Home Hub 3, so I can't get those logs unless I should be looking somewhere else?
The dsl checker results:
The speedtest results:
Hopefully that gives enough information to start the process.
|1. Product name:||BT Home Hub|
|2. Serial number:||+058720+1241014245|
|3. Firmware version:||Software version 22.214.171.124.126.96.36.199.52 (Type A) Last updated 12/08/16|
|4. Board version:||BT Home Hub 3.0A|
|5. ADSL uptime:||0 days, 00:27:35|
|6. Bandwidth:||448 / 5152|
|7. Data sent/received:||0.0 / 0.0|
|8. Broadband username:||email@example.com|
|9. BT FON:||Yes|
|10. Wireless network/SSID:||GTAZZ|
|11. Wireless connections:||Enabled, (802.11 b/g/n (Recommended)) 20 MHz, WPS disabled|
|12. Wireless security:||WPA and WPA2|
|13. Wireless channel:||12|
|15. MAC Address:||3c:81:d8:80:8e:d8|
|16. VPI/VCI:||0 / 38|
|17. Line profile:||Fast|
|18. Software variant:||-|
|19. Boot loader:||-|
Does that give the required information?
So I'm still suffering with this issue, the internet had dropped out a couple of times in the last hour already tonight. Event log has lots of
"OUT: BLOCK  First packet is Invalid (Packet not in tcp window: TCP "
type messages, not sure if that means anything.
Would appreciate some help please.