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Bowler2
Newbie
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Message 1 of 5

Home Hub 4 Connection

Hi - my home bun 4 connection cuts out 4 times per hour for the last 4 days - how do I resolve this please?
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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Home Hub 4 Connection

Welcome to this user forum.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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Bowler2
Newbie
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Message 3 of 5

Re: Home Hub 4 Connection

Hi - I actually don’t have phone to check this with - how do you suggest I proceed please
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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Home Hub 4 Connection

Buy a cheap phone at Argos for £5 or borrow one from a neighbour.

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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: Home Hub 4 Connection


@Bowler2 wrote:
Hi - I actually don’t have phone to check this with - how do you suggest I proceed please

There are quite a few people that do not plug a house phone in to check dial tone every so often. This can cause issues with broadband. Also, if one wire has become disconnected (quite common), then that will cause no broadband,  constant disconnections, or a very low speed.

The solution is to get hold of a cheap (less than £5) wired phone, and plug it into the phone socket to see if you get dial tone.

Then dial 17070 (free call)  and select option 2, quiet line test, and see if there is any noise on the line.

If you do not get dial tone, or there is noise on the line, then you need to report it as either no dial tone, or a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.

Once the phone fault is fixed, then the broadband will get better.

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