Hi @Sharonldalton Sorry your connection is dropping constantly.
Would you post your Hub Stats (open up a web browser and type 192.168.1.254 or BThomehub.home. Navigate to the 'Troubleshooting' Tab and then click on 'Helpdesk', you will then need to enter the admin password which can be found on the sticker on the back of BT Home Hub 4 and 5)
Hi John, thanks for getting back to me. Is this the data you need:
|1. Product name:||BT Home Hub|
|2. Serial number:||+068340+NQ63821082|
|3. Firmware version:||Software version 188.8.131.52.184.108.40.206.32.1.3 (Type A) Last updated 07/08/18|
|4. Board version:||BT Hub 4A|
|5. ADSL uptime:||0 days, 13:07:13|
|6. Bandwidth:||888 / 14254|
|7. Data sent/received:||431.1 MB / 2.0 GB|
|8. Broadband username:||firstname.lastname@example.org|
|9. BT Wi-fi:||Yes|
|10. 2.4 GHz Wireless network/SSID:||BTHub4-N53Z|
|11. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|12. 2.4 GHz Wireless security:||WPA and WPA2|
|13. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|14. 5 GHz Wireless network/SSID:||BTHub4-N53Z|
|15. 5 GHz Wireless connections:||Enabled (802.11 a/n (up to 300 Mb/s))|
|16. 5 GHz Wireless security:||WPA2|
|17. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|19. MAC Address:||ac:84:c9:a3:f4:5a|
|20. VPI/VCI:||0 / 38|
|21. Modulation:||G.992.5 Annex A|
|22. Latency type:||Interleaved|
|23. Software variant:||-|
|24. Boot loader:||-|
@Sharonldalton I'm sorry about the delay getting back to you. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to look into the dropping connection problem. You can find the link by clicking on my username.
With regards to youview box not working via the powerline adapters I don't think that would be related, have you tried a factory reset on the powerline adapters as that may help?
Thanks for getting in touch with us through the Community.
I called you today on your land line and primary contact number but missed you. Are you free later this evening or over the weekend?
I can see the dropped connection that you're talking about. They're showing up to me as failed logon attempts. This may very well be the router but it could also be the micro-filter. Have you got a spare one to test for me? If you have tried this already please let me know.
I tested your line both yesterday and again today. I can see that it's stable now and it looks as if our Dynamic Line Management (DLM) system has kicked in to help give you a stable service. Have you noticed an improvement? If you still have problems let me know as I'll need to book an engineer visit. Please make sure you've carried out all checks mentioned at Engineer charges. It will help make sure that there will be no chance of being charged for the visit.