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Aspiring Contributor
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Message 1 of 16

HomeHub6 constant restarts

Hi all,

 

I've been having issues with my HH6 for the past month or so where it keeps resetting for no reason every day or so.

 

Some history:

 

I experienced a massive slow down in speed (from 8Mb to 0.25Mb) just after Christmas and eventually got an engineer to call. He put me a new master socket in and things returned to normal for a week or so. The speed of the line actually increased to around 9Mbs.

 

Unfortunately, I then started to experience random disconnects and reboots of the HH to a point where it was going a few times a day. I got another engineer to come out, as there appeared to be quite a bit of noise on the line, but on the day of his visit, the noise had disappeared and it was pretty much a pointless visit for him. He did some tests but he said all looked fine from the socket to the exchange.

 

So now, the connection is stable for a few days and then for no reason the HH seems to reboot. It always appears to be in the evening between 19:00 - 21:00. I've looked on the logs on the HH and it says "power reset" or words to that effect. This seems a bit strange as the router is in a cupboard and no-one touches it.

 

Anyone any ideas as to what might be causing this? I do have a second HH6 which also seems to do the same behaviour. Is it worth buying a non-BT router?

 

Thanks

John

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: HomeHub6 constant restarts

are you connecting to the test socket with a filter and see if that stabilises your connection - i understand you have a new filtered socket  when in test socket checkt that there is no dial tone at any extension socket whether in use or not

 

can you post hub stats - advanced settings then trechnical log information

 

any noise on quiet line test?



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Aspiring Contributor
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Message 3 of 16

Re: HomeHub6 constant restarts

>>are you connecting to the test socket with a filter and see if that stabilises your connection - i understand you have a new >>filtered socket  when in test socket checkt that there is no dial tone at any extension socket whether in use or not

 

It is a new filtered socket and will check the lack of dial tone when connected to test socket.

 

>>can you post hub stats - advanced settings then trechnical log information

 

Will do when I get back tonight

 

>>any noise on quiet line test?

 

Nothing of any note. There was a period of time when it was noisy but that seems to have gone away now.

 

Thanks

John

 

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Aspiring Contributor
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Message 4 of 16

Re: HomeHub6 constant restarts

Here's the Technical Logs

 

Product name:

BT Hub 6A

Serial number:

+084319+NQ73517431

Firmware version:

SG4B1000B522

Firmware updated:

21-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 23 Hours 33 Minutes 7 Seconds

Data rate:

1.26 Mbps / 10.96 Mbps

Maximum data rate:

1264 / 11632

Noise margin:

5.7 dB / 2.8 dB

Line attenuation:

39 dB

Signal attenuation:

24 dB / 39 dB

VPI / VCI:

0/38

Modulation:

G_992_5_ANNEX_A

Latency type:

Fast Path

Data sent / received:

596 MB Uploaded / 3422 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-6WQR

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-6WQR

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

58:90:43:B0:01:1B

Software variant:

-

Boot loader:

7.33.1

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Aspiring Contributor
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Message 5 of 16

Re: HomeHub6 constant restarts

Also, can confirm no dial-tones from sockets once using test socket.

 

Hope all this info helps

 

John

 

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Distinguished Sage
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Message 6 of 16

Re: HomeHub6 constant restarts

are the stats when connected to test socket?



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Aspiring Contributor
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Message 7 of 16

Re: HomeHub6 constant restarts

These are the stats as of now - and I'm running through the test socket at the moment.
 
 
Product name:

BT Hub 6A

Serial number:

+084319+NQ73517431

Firmware version:

SG4B1000B522

Firmware updated:

21-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 15 Hours 12 Minutes 56 Seconds

Data rate:

1.28 Mbps / 11.50 Mbps

Maximum data rate:

1284 / 12860

Noise margin:

5.9 dB / 3.7 dB

Line attenuation:

39 dB

Signal attenuation:

24 dB / 39 dB

VPI / VCI:

0/38

Modulation:

G_992_5_ANNEX_A

Latency type:

Fast Path

Data sent / received:

4422 MB Uploaded / 7061 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-6WQR

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-6WQR

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

58:90:43:B0:01:1B

Software variant:

-

Boot loader:

7.33.1

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Message 8 of 16

Re: HomeHub6 constant restarts

so ok just mnow with 15hrs connection time - just momitor and see if stay stable



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Aspiring Contributor
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Message 9 of 16

Re: HomeHub6 constant restarts

It's just gone again now whilst connected to the test socket on the master socket

Time was 1957 and reconnected at 2001

Product name:

BT Hub 6A

Serial number:

+084319+NQ73517431

Firmware version:

SG4B1000B522

Firmware updated:

21-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 10 Minutes 20 Seconds

Data rate:

1.27 Mbps / 11.72 Mbps

Maximum data rate:

1268 / 12796

Noise margin:

5.9 dB / 3.2 dB

Line attenuation:

39 dB

Signal attenuation:

23.9 dB / 39 dB

VPI / VCI:

0/38

Modulation:

G_992_5_ANNEX_A

Latency type:

Fast Path

Data sent / received:

2 MB Uploaded / 12 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-6WQR

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-6WQR

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

58:90:43:B0:01:1B

Software variant:

-

Boot loader:

7.33.1

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Aspiring Contributor
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Message 10 of 16

Re: HomeHub6 constant restarts

This was in log at time of disconnect and I certainly didn't do a power reset

 

00:00:35, 01 Jan.

:The Modem has successfully powered up

00:00:35, 01 Jan.

:WDG Laststatus:: # Current boot was caused by Power Reset

00:00:24, 01 Jan.

:WAN: ethernet as LAN

19:56:33, 01 Mar.

eth1:IGMP join received for group 235.1.1.1 on interface eth1

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