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spanner91
Newbie
4,805 Views
Message 1 of 6

Homehub disconnects devices but hub doesnt loose connection

We have the newest BT homehub 3.0 i think.

 

This problem has persisted since we have had the hub.

 

The Homehub is connected to the internet 24/7, it is never down and gets regular updates. Except the annoying this is that even though it says we are connected to the internet, it keeps disconnecting all wireless and wired devices randomly.

 

Whilst writing this post the internet on my laptop has disconnected several times but the internet connection to my xbox has not.

 

Why does this keep randomly happening?

 

Having previous bad experience I have tried a few things BT normally get you to do like, change the internet channel and turn off/on the homehub and reset it so it can update but with no luck.

 

Many thanks

 

George

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5 REPLIES 5
Distinguished Sage
4,802 Views
Message 2 of 6

Re: Homehub disconnects devices but hub doesnt loose connection

how long have you had the hub as it sounds like it has developed a fault
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Distinguished Sage
Distinguished Sage
4,800 Views
Message 3 of 6

Re: Homehub disconnects devices but hub doesnt loose connection

How is the xbox connected to the home hub?

There is some help regarding wireless issues here

Wireless connection problems

 

Its more likely due to mixed wireless speed devices, try selecting wireless b/g only as suggested above.

spanner91
Newbie
4,797 Views
Message 4 of 6

Re: Homehub disconnects devices but hub doesnt loose connection

we have had the hub over a year at a guess.

 

the xbox is connected through internet wall plugs, everything else is connected wirelessly, iphone, ipad, laptop another xbox wirelessly.

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spanner91
Newbie
4,795 Views
Message 5 of 6

Re: Homehub disconnects devices but hub doesnt loose connection

I have changed to b/g only, now will just have to wait and see.

 

Many Thanks

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Distinguished Sage
4,794 Views
Message 6 of 6

Re: Homehub disconnects devices but hub doesnt loose connection

as you have now described you device set up it is most likely a wireless problem gaming is best done with wired connections
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