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wolosp
Aspiring Contributor
1,128 Views
Message 1 of 18

How many attempts at fixing my slow speed do BT need?

Slow BB speed was reported by me in early December.

BT helpdesk reset profile - speed went up to 1.4Mb for a couple of days, and then back down to 135kb.

BT's Helpdesk 'diagnosed' the problem and replaced a line card apparently (not sure how they can do that remotely!) - I waited several days for the profile to stabilise as advised, but found no improvement.

Helpdesk identified a problem with my line (apparently) and booked an engineer visit, but couldn't schedule that for 10 days!

Two engineers arrived as arranged and verified line was ok, but said my profile was incorrectly set - undertook to reset it.

Next day no difference, all week, no difference.

Helpdesk apologised and arranged for a Broadband Specialist to visit - but again, only after several days.

Specialist arrived, diagnosed that an extension cable I was using was the culprit (previous engineers said it was not ideal, but not affecting the speed significantly). As advised, I re-arranged my router position to another room to avoid using an extension - and waited again for the profile to stabilise.

Four days later - still at 135K.

Helpdesk today 'identified a problem with the line' - this time external to my house!

Engineer visit arranged for Monday (another 4 days at 135K to endure.

 

The real problem is that after so many visits and calls, I am still struggling with 135k, and there's no way I can get anyone in the UK to take this matter on as I have little faith in their offshore helpdesk anymore.

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Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: How many attempts at fixing my slow speed do BT need?

hi

 

you were on the forum before and I asked for more information but you never came back.  so this time can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.

are you connected to the master or test socket or somewhere else

Someone may then be able to offer assistance



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wolosp
Aspiring Contributor
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Message 3 of 18

Re: How many attempts at fixing my slow speed do BT need?

Hi,

Thanks for your reply.

I did read a response to my post, but it was suggesting that I should create my own post as I would probably get a better response than by adding to a closed post - sorry if I failed to read your response.

I guess I'll need to connect to the router directly by ethernet cable to get the info you request (I'm on wireless at the moment as the last engineer asked me not to use the extension cable anymore).

I'll do as you ask later.

My router is connected directly to a second phone socket on my home.

 

BT Speedtester results from this morning were:

 

Download speedachieved during the test was - 80 Kbps
 For your connection, the acceptable range of speeds is 50-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :2816 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps

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Distinguished Sage
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Message 4 of 18

Re: How many attempts at fixing my slow speed do BT need?

hi the Ethernet cable is not an extension cable and yes an Ethernet connection is always the best
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Distinguished Sage
Distinguished Sage
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Message 5 of 18

Re: How many attempts at fixing my slow speed do BT need?

you should be able to get the info with your wireless connection - no need for cable/ethernet connection



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wolosp
Aspiring Contributor
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Message 6 of 18

Re: How many attempts at fixing my slow speed do BT need?

Thanks - I had been using a telephone extension cable to place my router in the room where I work in order that I could use an ethernet cable to connect to the router - I know the difference :-)

 

Browsing to 192.168.1.254 fails to connect using wireless.

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Distinguished Sage
Distinguished Sage
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Message 7 of 18

Re: How many attempts at fixing my slow speed do BT need?

what router are you using?



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wolosp
Aspiring Contributor
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Message 8 of 18

Re: How many attempts at fixing my slow speed do BT need?

I'm using the BT Home Hub that the first engineers gave me.

By the way, I believe I have the details you requested - I had printed them off when I first set the hub up.

 

Firmware: 4.7.5.1.83.3.5 (type B)

Board version: 2.0B

Bandwidth: 448 / 1632 (although that is probably now 448 / 2816 as per my recent speedtest results)

VPI/VCI:0/38

Line profile: Interleaved

 

The rest of the info is specific to my SSID, wireless channel etc.

 

 

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Distinguished Sage
Distinguished Sage
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Message 9 of 18

Re: How many attempts at fixing my slow speed do BT need?

from your information you have a HH2b so entering 192.168.1.254 into your browser should bring up the hub manager regardless of cable/wireless connection.  Once you enter the pasword you need to navigate to adsl or just use the a-z to get ads page.  Then after 'show detail' you should see all the stats and then just post. Then someone may be able to help



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wolosp
Aspiring Contributor
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Message 10 of 18

Re: How many attempts at fixing my slow speed do BT need?

Thanks, but entering 192.168.1.254 is definitely not connecting to the hub - unless it's because I'm currently using VPN to access work, but that's after the hub, so I wouldn't expect that to matter.

Thanks for your help anyway.

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