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mandsandaj
Newbie
237 Views
Message 1 of 6

How on earth to I do something about the comically slow broadband I have (<2Mbps)

Any pointers?

Neighbours (<500m) have superfast

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: How on earth to I do something about the comically slow broadband I have (<2Mbps)

If you are a bt customer enter your phone number and post results. http://www.dslchecker.bt.com/

Post connection stats from your hub/router



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oakserver
Aspiring Expert
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Message 3 of 6

Re: How on earth to I do something about the comically slow broadband I have (<2Mbps)

If the reason is because you live far from the exchange or cabinet then moving would be one option.

If you were expecting higher speeds or the BT checker suggests that you should be receiving a higher speed then you probably have some kind of line fault that needs investigation. If this is the case then you need to log a fault with BT.

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mandsandaj
Newbie
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Message 4 of 6

Re: How on earth to I do something about the comically slow broadband I have (<2Mbps)

Far from exchange....yes

No fault, just antiquated copper system.

Far from helpful response.....When am I going to be provided with fibre???????

 

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: How on earth to I do something about the comically slow broadband I have (<2Mbps)

The only people that can answer your question is openreach

if you enter your phone number in the link I posted and then post results it will show what is available to you currently 

are you a bt residential customer?



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Moderator
Moderator
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Message 6 of 6

Re: How on earth to I do something about the comically slow broadband I have (<2Mbps)

Hi @mandsandaj ,

Welcome to the community and thanks for posting. If you can post the information requested by @imjolly we might be able to point you in the right direction.

Cheers

David

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