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ajowen93
Aspiring Contributor
241 Views
Message 1 of 5

I.P Profile stuck again at 2Mbps

Good afternoon, 

 

I have had this issue before (earlier this year) where my I.P profile seems to be throttled to 2Mbps. I am used to seeing speeds of at least 6-7 Mbps. I have done the BT Wholesale test as instructed and confirms that I should be operating at 8 Mbps but being restricted to 2 Mbps.

 

Could some one please reset it for me?

 

BT Wholesale.PNG

I will upload a screenshot of the wholesale test. 

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: I.P Profile stuck again at 2Mbps

can you post the adsl stats from your router please.  if it shows 3+ days connection time then mods will help



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ajowen93
Aspiring Contributor
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Message 3 of 5

Re: I.P Profile stuck again at 2Mbps

Okay, here are my ADSL stats. 

 

ADSL stats.PNG

 

 

Cheers,

Alex

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Distinguished Sage
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Message 4 of 5

Re: I.P Profile stuck again at 2Mbps

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help

The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone  

 

mod contact.JPG

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Moderator
Moderator
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Message 5 of 5

Re: I.P Profile stuck again at 2Mbps

Hi Ajowen93

 

I can have this looked at for you.

 

Send us an email using the contact the mods link in my profile.

 

Thanks

 

Stuart

Community ModeratorStuartH
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