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ajowen93
Aspiring Contributor
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Message 1 of 4

I.P Profile stuck yet again at 2Mbps

Hi, 

 

I have had this problem 3 times in the past 6 months and its getting pretty tiresome. 

 

My I.P profile is stuck YET AGAIN at 2Mbps. Please can:

 

1. Reset it back to my normal speed.

2. Give me any advice as to why it keeps happening. 

 

I have heard that it could be down to having to restart the homebut, but I only do this maybe once every 2-3 weeks when the wifi decides that nobody should get an I.P address... 

 

Here attached is the Wholesale test and my HomeHub 2.0 uptime.

 

Wholeale 7252014.PNG

 

homehub 7252014.PNG

 

Kind regards,

Alex

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
137 Views
Message 2 of 4

Re: I.P Profile stuck yet again at 2Mbps

this is normally caused by your line dropping connection or manually resetting a few times in a very short period and on one of the resets the connection speed drops low that correct profile is 2mb  then you reconnect again and get your normal 8128 connection and your profile should correct itself automatically  in your case it gets stuck

 

mods will post the contact us link again





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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Moderator
Moderator
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Message 3 of 4

Re: I.P Profile stuck yet again at 2Mbps

Hi Ajowen93,

 

I can take a look at your connection. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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ajowen93
Aspiring Contributor
119 Views
Message 4 of 4

Re: I.P Profile stuck yet again at 2Mbps

Hi Paddy,

Thanks for replying. I have sent you a request as stated.

Cheers,
Alex
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