I have had this problem 3 times in the past 6 months and its getting pretty tiresome.
My I.P profile is stuck YET AGAIN at 2Mbps. Please can:
1. Reset it back to my normal speed.
2. Give me any advice as to why it keeps happening.
I have heard that it could be down to having to restart the homebut, but I only do this maybe once every 2-3 weeks when the wifi decides that nobody should get an I.P address...
Here attached is the Wholesale test and my HomeHub 2.0 uptime.
this is normally caused by your line dropping connection or manually resetting a few times in a very short period and on one of the resets the connection speed drops low that correct profile is 2mb then you reconnect again and get your normal 8128 connection and your profile should correct itself automatically in your case it gets stuck
mods will post the contact us link again
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
I can take a look at your connection. Please send me in your details using the "Contact The Mods" link found in my profile.