cancel
Showing results for 
Search instead for 
Did you mean: 
thunderblade50
Aspiring Contributor
2,510 Views
Message 1 of 16

I keep getting connection drops and lag spikes

Go to solution

So whenever im playing games, and using discord or teamspeak i keep getting these random ping spikes, also my download speed peak is about 2 MB/S and my upload is 0.75 MB/S i would also like to understand why this is low, if i need to call customer service i would but for now want to see if i can do anything on my end

 

0 Ratings
Reply
15 REPLIES 15
Distinguished Sage
2,502 Views
Message 2 of 16

Re: I keep getting connection drops and lag spikes

Go to solution
Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter


if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome
0 Ratings
Reply
thunderblade50
Aspiring Contributor
2,493 Views
Message 3 of 16

Re: I keep getting connection drops and lag spikes

Go to solution

Hey ive done the quiet line test but cant seem to find it in my hub logs, my hub is bt home hub 4 also, hope this helps

chrome_2017-08-28_01-17-40.png

0 Ratings
Reply
Distinguished Sage
2,471 Views
Message 4 of 16

Re: I keep getting connection drops and lag spikes

Go to solution
use the WAN pull down you should find them tjere
0 Ratings
Reply
thunderblade50
Aspiring Contributor
2,464 Views
Message 5 of 16

Re: I keep getting connection drops and lag spikes

Go to solution

Here you gochrome_2017-08-28_13-28-23.png

0 Ratings
Reply
thunderblade50
Aspiring Contributor
2,418 Views
Message 6 of 16

Re: I keep getting connection drops and lag spikes

Go to solution

Can i get a response back quicker pls, cause this only got worse during the start of the bank holidays, and its really driving me mad, if it does get resolved soon i might as well switch providers

0 Ratings
Reply
Distinguished Sage
2,409 Views
Message 7 of 16

Re: I keep getting connection drops and lag spikes

Go to solution
This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read you get replies as and when people read you post and have anything to post that may help you
0 Ratings
Reply
Distinguished Sage
2,408 Views
Message 8 of 16

Re: I keep getting connection drops and lag spikes

Go to solution

Can you use this speed tester then carry out the further diagnostics test and post back a screen shot of all the results including your IP profile for up and down.


This test must be done with a wired connection.

http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you

0 Ratings
Reply
Distinguished Sage
2,397 Views
Message 9 of 16

Re: I keep getting connection drops and lag spikes

Go to solution
are you using a wired or wireless connection??

can you also run a tracert to BC.co.uk and post that result back
0 Ratings
Reply
thunderblade50
Aspiring Contributor
2,386 Views
Message 10 of 16

Re: I keep getting connection drops and lag spikes

Go to solution

Well im using a wifi extender but my computer is connected to it wiredcmd_2017-08-29_18-01-26.pngchrome_2017-08-29_17-58-48.png

0 Ratings
Reply