cancel
Showing results for 
Search instead for 
Did you mean: 
237 Views
Message 1 of 5

I think my IP profile is too low

I was on holiday for a week, came back expecting fast internet, no, I had 1Mbps instead of around 4.5, it was so unstable it stayed on for about 1 minute and then down, we rang up BT expecting them to send an engineer but they just lowered our line profile, it was then lowered to 0.1 - 0.4.

 

Atleast it is stable...

 

Is there anything I can to fix this?

 

Thanks in advance

Tags (1)
0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
216 Views
Message 2 of 5

Re: I think my IP profile is too low

you now need to maintain a stable connection for the next 3/5 days and your profile will rise automatically
0 Ratings
Reply
Distinguished Sage
213 Views
Message 3 of 5

Re: I think my IP profile is too low

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
0 Ratings
Reply
213 Views
Message 4 of 5

Re: I think my IP profile is too low

What speed do you think it will go to?

Tags (1)
0 Ratings
Reply
Distinguished Sage
202 Views
Message 5 of 5

Re: I think my IP profile is too low

without you posting the information i have asked for there is no telling
0 Ratings
Reply