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mathwat
Beginner
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Message 1 of 7

I think my ip profile is stuck.

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As the title says i have been having trouble with download speeds for about 2 weeks. Before it was at 7 mbps+ now not even 2 mbps.. 

 

Run btspeedtester here are the results.. 

 

1. Best Effort Test:  -provides background information.

 

 Download  Speed
 1.94 Mbps
  
0 Mbps2 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 1.94 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

 

14:52:29, 14 Aug.( 76.630000) DSL is up
14:52:28, 14 Aug.( 75.050000) DSL noise margin: 24.00 dB upstream, 10.20 dB downstream
14:52:28, 14 Aug.( 74.890000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
14:51:56, 14 Aug.( 42.810000) WAN Auto-​sensing running.

 

Any help would be great.. Many thanks

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6 REPLIES 6
Distinguished Sage
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Message 2 of 7

Re: I think my ip profile is stuck.

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The forum mods should be able to help you with your stuck profile they will post their link here
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Moderator-Retired
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Message 3 of 7

Re: I think my ip profile is stuck.

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Hi mathwat, 

 

Welcome to the forum and thanks for your post. 

 

I will help with your speeds. Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 

 

Cheers,

OlgaC 

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mathwat
Beginner
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Message 4 of 7

Re: I think my ip profile is stuck.

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Details sent, many thanks in advance

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Distinguished Sage
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Message 5 of 7

Re: I think my ip profile is stuck.

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Please post back and let us know how you get on
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mathwat
Beginner
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Message 6 of 7

Re: I think my ip profile is stuck.

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All sorted know the mod said within 24hrs so was getting worried this morning when it was the same. Then just checked and it's back to normal again Smiley Very Happy 36hrs is pritty fast.. 

 

Thanks to the forum mods.. Smiley Tongue

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Distinguished Sage
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Message 7 of 7

Re: I think my ip profile is stuck.

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Very fast it normally take 3/5 working days for the mods to reply to you after you have posted the contact form
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