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pawan98
Aspiring Contributor
54,432 Views
Message 1 of 8

INTERNET DISCONNECTS WHENEVER HOUSE PHONE RINGS.

HI, whenever my house phone rings my internet ALWAYS disconnects.

Now, I'm sure its nothing to do with the interference with my phone frequency and my router, because whenever my phone rings the router broadband colour goes orange rather then the standard blue.

I have BtHomeHub3.

Also, I have replaced all used filters around the house with official BT ones, and no difference.

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: INTERNET DISCONNECTS WHENEVER HOUSE PHONE RINGS.

as a last resort have you tried using 2 filters - first one into phone socket (preferably the test socket to eliminate internal wiring) with router connected and the second filter connected to phone side of first filter and then phone connected to second filter.  try phoning your house phone and if drops this time you probably have a high resistence fault so contact the mods for help 

contact mods



can take up to 3 working days for mods to contact you



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pawan98
Aspiring Contributor
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Message 3 of 8

Re: INTERNET DISCONNECTS WHENEVER HOUSE PHONE RINGS.

Hi...

I have my Router connected up stairs, not the main socket.

However my phone is connected in the main socket. 

So I put an extra filter, so there are 2 filters.

 

Main Socket > Filter > Filter > Home Phone.

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Guru
Guru
54,385 Views
Message 4 of 8

Re: INTERNET DISCONNECTS WHENEVER HOUSE PHONE RINGS.

Hi pawan98,

 

It may help if you connect the router to the test socket also (if possible to eliminate any internal wiring fault). It is also best if the router is kept at the main socket in future to prevent any errors and reducing the sync speed

 

But at the moment (if possible) Test socket >microfilter with dsl router attached > microfilter > Home Phone.

 

Will post a picture if I can find one.

 

Edit: Diagram

Double filter.png

 

Cheers,

James


jac_95 | BT.com Help Site | BT Service Status
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Distinguished Sage
54,384 Views
Message 5 of 8

Re: INTERNET DISCONNECTS WHENEVER HOUSE PHONE RINGS.

have you tried the phones in the test socket to see if the fault disappears
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p4ul-nw
Aspiring Contributor
54,351 Views
Message 6 of 8

Re: INTERNET DISCONNECTS WHENEVER HOUSE PHONE RINGS.

I have the exact same problem, it has only started in the last 2 days.  The internet works fine until someone answers a phone call, then the internet drops..

 

The phone ringing tone has also changed. Insteaad of the usual normal  "ring ring" sound it does a very rapid "ring,ring,ring,ring" when someone calls..  it sounds like someone calling and hanging up, and calling again very fast. 

 

Also, during a phone call you can hear a strange buzzing tone in the background. This tone can be heard even when the router is disconnected, and also when we tested with a different phone. 

 

I tried swapping the fliters for new ones, and also tried using 2 filters, still no change.

 

 

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Distinguished Sage
54,343 Views
Message 7 of 8

Re: INTERNET DISCONNECTS WHENEVER HOUSE PHONE RINGS.

hi if you have tried the checks you have then I suggest you contact the forum mods to get the fault investigated
this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved
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weirdwizard
Expert
54,335 Views
Message 8 of 8

Re: INTERNET DISCONNECTS WHENEVER HOUSE PHONE RINGS.

I had this problem and after two engineers it was fixed found out problem was the router and also had a new master socket put in, my trouble was that BT upgraded my line Now everything seems to be fine no problem thanks to the mods here so get in touch with them.