Hey, noticed that I was getting significantly lower download speeds, along with having trouble streaming, so I found out that my IP profile was likely stuck at 2MB which was confirmed by the speedtest.
Have followed any advice that I found and have left the connection active for 3 days, so hopefully someone can get in touch so we can get back to normal speeds.
Download speedachieved during the test was - 1.94 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
ADSL Line Status
Line state: Connected
Connection time: 3 days, 08:25:16
Downstream: 7.938 Mbps
Upstream: 448 Kbps
Hope this helps, and I look forward to your reply!
Certainly profile looks stuck. Mods will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Welcome and thanks for posting. I can take a look at this for you. Drop me an email with the details. You’ll get the ‘contact us’ link in my profile.