cancel
Showing results for 
Search instead for 
Did you mean: 
klordy
Beginner
712 Views
Message 1 of 4

IP Profile Stuck at 2MB

Hey, noticed that I was getting significantly lower download speeds, along with having trouble streaming, so I found out that my IP profile was likely stuck at 2MB which was confirmed by the speedtest.

 

Have followed any advice that I found and have left the connection active for 3 days, so hopefully someone can get in touch so we can get back to normal speeds.

 

Download speedachieved during the test was - 1.94 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps


ADSL Line Status

Connection Information

Line state: Connected
Connection time: 3 days, 08:25:16
Downstream: 7.938 Mbps
Upstream: 448 Kbps

 

Hope this helps, and I look forward to your reply!

0 Ratings
Reply
3 REPLIES 3
Distinguished Sage
Distinguished Sage
709 Views
Message 2 of 4

Re: IP Profile Stuck at 2MB

Certainly profile looks stuck. Mods will post a contact us link 



contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Moderator
Moderator
699 Views
Message 3 of 4

Re: IP Profile Stuck at 2MB

Hi klordy,

 

Welcome and thanks for posting. I can take a look at this for you. Drop me an email with the details. You’ll get the ‘contact us’ link in my profile.

 

Cheers

 

David

 

0 Ratings
Reply
klordy
Beginner
693 Views
Message 4 of 4

Re: IP Profile Stuck at 2MB

Thanks for the speedy reply, look forward to this being sorted.

0 Ratings
Reply