Yesterday we started noticing noise (crackling) on our phone line, also the broadband going to our router kept dropping out. Today we had a BT phone engineer round who fitted a new phone line going from our house to the pole over the other side of the road. This fixed the noise problem and the broadband is now a constant signal!
However, the speed of the connection is now very slow. We used to get up to 800KBPS download speed, this has now dropped down to between 0 and 15 KBPS. When I run the BTW Speed Test I get the following:
Download speedachieved during the test was - 0.03 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Your DSL Connection Rate :4.96 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Would be grateful for any help with this, is it best to just wait it out for a couple of days for the profile to rise again, or could it be related to our router/filter?
just wait it out for 3/5 days with no disconnects and profile will return
Forgot to mention here are the stats from the router, could this be related to the SN Margin and if so could it be reset?
Another thing I wanted to clear up: we don't actually use BT Broadband so we have a router instead of a Home Hub, but we do use BT for the phone line which the Tesco broadband runs over, I assume what you are saying still applies the same?
the principle is the same
this forum is for customers of BT broadband who is our ISP - you should really be on the tesco forum for help
you would have to check that out with your ISP we can only advise on BT Broadband as there set up regarding noise margins may be different to BT Retail
Just out of interest, if I gave the router 3-5 days to sort things out and the Target SNR (noise margin) still hadn't been reduced, would the mods here be able to have a look at getting it reset for me? Even though my ISP is Tesco, we are still running it over BT Lines and systems.