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Taylor1892
Contributor
198 Views
Message 21 of 28

Re: IP Profile issues

3 days constant connection with no drops.
No noise when doing line test.
Speed still 0.14mbps.

Can a MOD get involved now?

I notice how all members avoid the question around compensation.

It's well below the minimum speed I should be receiving.

Thanks,
CT
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Guru
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Message 22 of 28

Re: IP Profile issues

As Webby as already iterated .... you need to post your line stats, otherwise you may be in for a long wait. There are circumstances where DLM is not very forgiving. Whereas if we see the stats it may help you to get moderator intervention, if needed.
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Taylor1892
Contributor
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Message 23 of 28

Re: IP Profile issues

Can mods not see these stats on the exchange?

I will post them when I get them.
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Taylor1892
Contributor
157 Views
Message 24 of 28

Re: IP Profile issues

                       DWN  UP

SNR Margin        16.0  25.0 db
Line Attenuation 11.5   8.5 db
Data Rate           8128  448 kbps
Max Rate            9248  1204 kbps
POWER              19.5   12.5 dbm
CRC 0 0

 

 

Stats as requested

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Distinguished Sage
151 Views
Message 25 of 28

Re: IP Profile issues

can you also post the connection time shown as that is also important
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Taylor1892
Contributor
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Message 26 of 28

Re: IP Profile issues

Hi,

 

Yes its been connected for 5 days and 13 hours 41 minutes.

 

Can you answer my question; can the mods not see this data?

 

Cheers

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Distinguished Sage
129 Views
Message 27 of 28

Re: IP Profile issues

The mods do not read every forum post they only get involved if the community members cannot resolve the problem also they can see data on connection stability but only once they post their contact us link here and they have all your account details please do not post this information as the forum is public and viewable worldwide
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Moderator
Moderator
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Message 28 of 28

Re: IP Profile issues

Thanks for that @john46.

 

@Taylor1892 This case is in hand with @RobbieMac.

 

He'll be in touch with you later today.

 

Thanks

 

DanielS

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